Front Desk Agent

Overview
We are seeking a dynamic and friendly Front Desk Agent to serve as the welcoming face of our organization. This role is vital in creating a positive first impression for visitors, clients, and team members alike. As a Front Desk Agent, you will manage front desk operations with enthusiasm, ensuring smooth communication, efficient administrative support, and exceptional customer service. Your energetic approach and organizational skills will help foster a professional and inviting environment where everyone feels valued and attended to.

Responsibilities

• Greet visitors, clients, and staff with a warm, professional demeanor, providing excellent customer service at all times
• Manage multi-line phone systems efficiently, directing calls accurately and courteously
• Handle all front desk duties including answering inquiries, scheduling appointments, and providing information about services or policies
• Maintain organized files, data entry records, and manage office supplies to ensure operational efficiency
• Utilize computer skills to update calendars, prepare correspondence, proofread documents, and support administrative tasks using Microsoft Office and Google Workspace
• Support office management activities such as filing, proofreading documents, and managing incoming/outgoing mail
• Assist with bookkeeping tasks using QuickBooks or similar accounting software when needed
• Ensure proper phone etiquette is maintained during all interactions and support other clerical or administrative duties as assigned

Experience

• Previous office or administrative experience demonstrating strong organizational skills and attention to detail
• Proven customer service background with excellent communication abilities in a fast-paced environment
• Familiarity with multi-line phone systems, data entry, filing systems, and basic office management tools
• Bilingual skills are highly desirable to effectively serve diverse clientele
• Experience working as a receptionist in medical or dental offices or as a personal assistant is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for document creation and calendar management
• Strong typing skills combined with time management abilities to handle multiple tasks efficiently
• Knowledge of clerical procedures such as proofreading, data entry, and record keeping enhances overall performance

Join us to be part of an energetic team dedicated to delivering exceptional service while supporting the daily operations of our organization. Your proactive attitude and organizational expertise will make a meaningful impact every day!

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person