Front Desk Agent

About Casa Rialto and Andiamo:

Located in the heart of the Hudson Valley, Casa Rialto brings together the romance of old-world Italy with the richness and seasonality of the surrounding farmland. At its core is Andiamo Lounge & Bar—a warm, intimate space inspired by the bacari of Venice, reimagined through a Hudson Valley lens.

Casa Rialto is part of the FFP Hospitality Group, alongside sister properties including Pizza e Birra, Villa Venezia, and The Barn—each contributing to a shared vision of thoughtful, experience-driven hospitality rooted in community, quality, and connection.

“Andiamo”—meaning let’s go—sets the tone: let’s gather, let’s share, let’s stay a little longer. Whether it’s a spritz at golden hour, a bottle of wine over small plates, or a late-night cocktail, Andiamo is designed to feel both elevated and effortless.

Our approach is seasonal, thoughtful, and rooted in both Italian tradition and local influence. We focus on quality ingredients, classic technique, and genuine hospitality—creating an experience that feels transportive yet grounded in place. Across Casa Rialto and all FFP properties, our team is committed to delivering warm, attentive service and creating moments that feel personal, memorable, and intentional.

Job Description

Join Casa Rialto as a Front Desk Agent, where you will serve as the first impression and lasting connection for our guests. This role is integral to shaping the guest experience—delivering intuitive, gracious, and detail-driven service from arrival through departure.

• Warmly welcome guests with poise and professionalism, ensuring a seamless and elevated check-in and check-out experience
• Serve as a knowledgeable guide to the property, offering thoughtful recommendations on hotel amenities, local experiences, and Andiamo, our signature restaurant and bar
• Manage reservations and guest profiles with precision, ensuring all preferences, special requests, and VIP notes are communicated clearly across departments
• Anticipate guest needs and respond to inquiries or concerns with efficiency, care, and a solutions-driven mindset
• Accurately process payments and maintain financial integrity in all transactions
• Act as the central hub of communication between guests and internal teams, ensuring a cohesive and personalized stay
• Maintain detailed guest records to support a highly tailored and memorable experience

Qualifications

• 1+ year of experience in a luxury, boutique, or guest-facing hospitality role preferred
• Exceptional communication and interpersonal skills, with a natural ability to create genuine connections
• Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment
• Familiarity with hotel systems such as Mews, or similar platforms preferred
• Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar) for daily communication and operational tasks
• A passion for hospitality, storytelling, and creating meaningful guest experiences

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person