Front Desk Agent

Front Desk Agent

Location: New York, NY (Onsite)

Employment Type: Full-Time

Kith presents Kith Ivy, a new luxury members club concept that blends hospitality, wellness, sport, and lifestyle in the heart of New York City’s West Village. Founded by Ronnie Fieg, Kith Ivy offers a full-service club experience alongside a premium apparel and accessories brand.The club features best-in-class partnerships, including dining by Cafe Mogador, the first-ever East Coast tonic bar from Erewhon, and a luxury spa developed in collaboration with Giorgio Armani. Additional amenities include a state-of-the-art fitness center and rooftop padel courts created with Wilson Sporting Goods, delivering a truly elevated and immersive member experience.About the Role

About the Role

We are seeking a polished and service-driven Front Desk Agent to serve as the first point of contact for Kith Ivy members and guests. This role is central to delivering an exceptional first and last impression and requires a natural hospitality instinct, composure under pressure, and a genuine passion for creating meaningful member experiences.

What You Will Do:

Member & Guest Experience

• Greet all members and guests warmly and by name wherever possible, creating a personalized and seamless arrival experience
• Manage member check-in and check-out procedures with accuracy and efficiency
• Anticipate member needs and proactively offer assistance, information, and service recommendations
• Handle member inquiries, requests, and concerns with professionalism and a solutions-first mindset
• Communicate club programming, amenities, and offerings clearly and enthusiastically

Reservations & Operations

• Manage reservations for spa treatments, padel courts, dining, and member events
• Accurately maintain member records and update profiles in the club management system
• Coordinate with all departments to fulfill member requests and ensure smooth service delivery
• Monitor lobby and reception areas to ensure cleanliness, organization, and a polished presentation at all times
• Process payments, manage member accounts, and handle cash and card transactions accurately

Communication & Coordination

• Serve as the central hub of communication between departments during shifts
• Answer all incoming calls, texts, and digital communications promptly and professionally
• Relay information to relevant teams and follow up to ensure requests are fulfilled
• Assist with preparation and execution of member events and club programming

Who You Are:

Requirements

• 1 to 3 years of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end retail environment
• Warm, professional demeanor with exceptional interpersonal and communication skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with reservation management systems and Microsoft Office or Google Suite
• Genuine passion for member experience and service excellence
• Flexibility to work mornings, evenings, weekends, and holidays as required

Compensation:

$20

Comprehensive benefits package including health insurance and additional perks.

Why Join Us

This is an opportunity to be part of something truly singular in New York City. At Kith Ivy, you will work alongside a team that is passionate about delivering an unmatched member experience, where craft, attention to detail, and genuine hospitality define every interaction. We invest in our people and create an environment where excellence is the standard and growth is the expectation.

Pay: From $20.00 per hour

Work Location: In person