Front Desk Agent

Hotel Front Desk Agent

Howard Johnson – Newburgh, NY

Shifts Available:

• 7:00 AM – 3:00 PM
• 3:00 PM – 11:00 PM
• 11:00 PM - 7:00 AM

Job Description

Howard Johnson in Newburgh, NY is seeking a dependable and customer-focused Front Desk Agent to join our hotel team. This role is ideal for someone who enjoys working with guests and can manage front desk operations in a fast-paced environment.

Responsibilities

• Greet guests and provide excellent customer service
• Check guests in and out accurately
• Verify ID, process payments, and handle security deposits
• Answer phones and manage reservations
• Address guest concerns professionally and efficiently
• Communicate with housekeeping and maintenance regarding room status
• Follow hotel policies, procedures, and brand standards
• Complete shift reports and maintain a clean front desk area

Qualifications

• Customer service or hotel front desk experience preferred
• Strong communication and multitasking skills
• Basic computer skills (hotel system experience a plus)
• Reliable, punctual, and professional
• Must be able to work weekends and holidays as needed

Job Type

• Full-Time / Part-Time

Pay

• Competitive hourly pay (based on experience)

Howard Johnson is an Equal Opportunity Employer.

Job Types: Part-time, Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Language:

• English (Required)

Work Location: In person