Front Desk Agent

Responsibilities:
- Check in and tend to guests during the overnight shift.
- Ensure smooth check-in and check-out processes for guests, providing exceptional customer service.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Maintain accurate records of guest information, reservations, and transactions.
- Coordinate with other departments to ensure seamless communication and guest satisfaction.
- Manage room inventory and availability, making reservations as needed.
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff.
- Handle cash transactions, including processing payments and balancing cash drawers.

- Takes sales information from new check-ins to pass along to DOS.

Skills:
- Strong front desk experience in a hotel or hospitality setting.
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy.
- Proficiency in phone systems and phone etiquette.
- Bilingual or multilingual skills are highly desirable.
- Knowledge of hospitality management principles and practices.
- Strong organizational skills with the ability to multitask effectively.
- Attention to detail and accuracy in record keeping.
- Ability to work well under pressure in a fast-paced environment.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Ability to Commute:

• Nashville, TN 37211 (Required)

Ability to Relocate:

• Nashville, TN 37211: Relocate before starting work (Required)

Work Location: In person