Front Desk Agent

Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors, clients, and team members. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive first impression for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a dynamic environment.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
• Answer and direct all incoming calls using multi-line phone systems with professionalism and courtesy.
• Manage appointment scheduling, calendar management, and coordinate meetings efficiently.
• Handle data entry, filing, and maintain accurate records using Microsoft Office, Google Workspace, and other office management tools.
• Support office operations by performing clerical tasks such as proofreading documents, managing correspondence, and organizing files.
• Assist with basic bookkeeping tasks using QuickBooks or similar accounting software when needed.
• Provide excellent customer support by addressing inquiries promptly and professionally while maintaining proper phone etiquette.

Requirements

• Proven experience in office management, clerical work, or as a receptionist in a fast-paced environment.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry skills.
• Excellent organizational skills with the ability to multitask effectively and prioritize tasks efficiently.
• Bilingual abilities are highly desirable to serve diverse client needs.
• Experience with multi-line phone systems, calendar management, and administrative support is essential.
• Knowledge of office equipment such as fax machines, printers, and scanners is preferred.
• Previous experience in customer service roles like dental or medical receptionist is a plus.
• Demonstrated phone etiquette, proofreading skills, and attention to detail are required for success in this role. Join us as a Front Desk Agent to be the friendly face that keeps our office running smoothly! Your enthusiasm for organization combined with your commitment to excellent customer service will make a lasting impact on everyone you encounter.

Pay: $16.00 - $17.00 per hour

Work Location: In person