Front Desk Agent

Position Summary:
Responsible for providing excellent guest service at the reception by handling check-in, check-out, reservations, guest inquiries, and ensuring a smooth guest experience in line with hotel standards.

Key Responsibilities:

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle room reservations, cancellations, and modifications.
• Respond to guest inquiries and provide information about hotel facilities and services.
• Manage guest complaints professionally and escalate when necessary.
• Process payments accurately and maintain cash/credit transactions securely.
• Coordinate with other departments to meet guest needs.
• Maintain a neat, professional appearance and uphold hotel service standards.

Requirements:

• Previous hotel front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in hotel systems/PMS is an advantage.
• Ability to multitask and remain calm under pressure.
• Flexible with shifts, including weekends and holidays.

Job Type: Full-time

Work Location: In person