front desk agent

Staybridge Suites

<div>Job Description

Front Desk Agent
Department: Front Office

Reports To: Assistant General Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.

Key Responsibilities:

Guest Service:

o Greet and welcome guests in a warm and friendly manner.

o Assist guests with check-in and check-out procedures, including room assignments and payment processing.

o Handle guest inquiries and requests promptly and efficiently.

o Provide information about hotel amenities, local attractions, and transportation options.

o Resolve guest complaints and issues in a timely and professional manner.

Reservations:

o Process reservations and cancellations.

o Manage room assignments and room blocks.

o Update and maintain accurate guest records.

Administrative Tasks:

o Answer phone calls and respond to emails.

o Maintain a clean and organized front desk area.

o Adhere to hotel policies and procedures.

o Assist with other tasks as assigned.

Qualifications:

. Excellent communication and interpersonal skills.

. Strong customer service orientation.

. Ability to multitask and prioritize tasks.

. Attention to detail and accuracy.

. Basic computer skills, including proficiency in property management systems.

. Previous experience in the hospitality industry preferred.

Perks &amp; Benefits:

. Medical, Dental, Vision

. Hotel Discounts

. Paid Time Off

. Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

Staybridge Suites Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.</div>

Front Desk Agent

The Indigo Road Hospitality Group

<div>
 Hospitality Starts Here:
 
 
 Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!
 
 
 Why Us:
 
 
 Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.
 
 
 The Role:
 
 
 Our hotel team is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Agent. In this key role, you will be the first point of contact for our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay.
 
 
 What we will ask of you:
 
 
 <ul>
 <li>
 Always provide excellent and attentive service to guests.
 </li>
 <li>
 Handle confidential information, including guest records, with a high degree of integrity.
 </li>
 <li>
 Ensure proper credit card and key control policies are followed accurately.
 </li>
 <li>
 Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
 </li>
 <li>
 Responsible for knowing hotel emergency procedures.
 </li>
 <li>
 Maintain accurate accounts of cash, and credit transactions.
 </li>
 <li>
 Maintain the integrity of the guests&rsquo; privacy, including confidentiality of personal information.
 </li>
 <li>
 Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
 </li>
 <li>
 Maintain the integrity of Company proprietary information and protect Company assets.
 </li>
 <li>
 Maintain complete knowledge in the use of all office equipment, and property management systems.
 </li>
 <li>
 Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
 </li>
 <li>
 Attend required training and meetings.
 </li>
 <li>
 Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
 </li>
 <li>
 Proficiency in Microsoft Word, Outlook and Excel preferred.
 
 
 
 </li>
 </ul>
 Requirements for Success:
 
 
 <ul>
 <li>
 Have a positive energy, be ready to assist fellow support staff and work as a team player
 </li>
 <li>
 One or more years of employment in similar position or equivalent preferred
 </li>
 <li>
 Additional education, training, or certification preferred
 </li>
 <li>
 Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
 </li>
 <li>
 Ability to communicate effectively with fellow leaders, managers, employees, and all guests
 </li>
 <li>
 Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
 </li>
 <li>
 Must be able to work days, nights, weekends and holidays
 </li>
 <li>
 Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunity to be part of a dynamic and growing hospitality team.
 </li>
 <li>
 Fast-paced and rewarding work environment.
 
 
 
 </li>
 </ul>
 The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
 
 
 The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
</div>

Oak Bowl

Front Desk Associate &mdash; Part-TimeJoin Our Fun-Loving Team!Are you looking for a job that's anything but boring? We're a smaller, close-knit business in the business of FUN &mdash; and we're looking for an outgoing, quick-thinking, tech-savvy team member to join us as a Front Desk Associate.The entire guest experience starts with YOU. As our Front Desk Associate, you're the first face our guests see and the one who sets the tone for their whole visit. It's more than just a friendly hello &mdash; you'll be assisting and monitoring guests, ringing up sales, making drinks and pouring beer for our customers, handling basic ball-return calls when the bowling machines act up, promoting daily specials, helping run events, and leading by example to keep our team environment upbeat and welcoming. Since we're a small team, you'll also be cross-trained at Mario's, so no two days will look the same!What You'll Be Doing:<ul><li>Delivering awesome, memorable customer service</li><li>Cash handling and ringing sales</li><li>Hosting parties and events</li><li>Cooking, serving, bartending, dishes &amp; clean-up</li><li>Basic troubleshooting on our bowling equipment</li><li>Computer work and other day-to-day tasks</li><li>Promoting specials and creating a fun atmosphere</li><li>A little bit of everything &mdash; we're all hands on deck here!</li></ul>What We're Looking For:<ul><li>An awesome personality and a genuine love of great customer service</li><li>Someone who can count, use a computer, and pick things up quickly</li><li>Serving experience is a plus &mdash; we'll teach you the rest!</li><li>No bartending experience? No problem! We're happy to train the right person.</li><li>Great communication skills &mdash; a must for this role</li><li>Must be 21 years or older</li><li>Willing to work all shifts, including nights and weekends</li><li>Availability for 10&ndash;30 hours per week</li></ul>Required Upon Hire:<ul><li>WA State Food Handler's Card</li><li>WA State Class 12 Mixologist Permit</li></ul>Why You'll Love Working Here:<ul><li>Flexible scheduling</li><li>Fun, energetic atmosphere &mdash; our customers are AWESOME and every day is different</li><li>Free bowling &amp; arcade play</li><li>Discounts on food, bowling equipment, league bowling, and parties</li><li>Tipped position &mdash; tips typically range from $2&ndash;$13/hour on top of your base pay</li><li>Room for advancement &mdash; the more you learn, the more hours you can get! Pay and scheduling grow with your skill level and availability</li></ul>If you like to stay busy, learn new things, and want a job that actually feels like fun, we want to meet you!Job Types: Part-time, Full-timePay: From $17.50 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Shift:<ul><li>4 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li></ul>Work Location: In person

Holiday Inn Express Hastings

OverviewWe are seeking a dynamic and personable Front Desk Agent to join our team! In this vital role, you will be the first point of contact for visitors, clients, and staff, creating a welcoming and professional environment. Your energetic approach and excellent communication skills will ensure smooth operations at the front desk while providing exceptional customer service. This paid position offers an exciting opportunity to develop your office management skills and gain experience in administrative support within a vibrant workplace.Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly</li><li>Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette</li><li>Handle data entry tasks accurately using spreadsheets, Microsoft Office, Google Workspace, and productivity software</li><li>Maintain organized filing systems, including document management and record keeping</li><li>Assist with calendar management and appointment scheduling for staff or management teams</li><li>Support office operations through clerical tasks such as proofreading, word processing, and filing</li><li>Provide customer support via phone or in person, addressing inquiries with professionalism and clarity</li><li>Utilize technical proficiency in computer skills to manage office equipment and software applications effectively</li></ul>Qualifications<ul><li>Proven office management or administrative experience, including front desk or receptionist roles such as dental or medical receptionist positions</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry tools</li><li>Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Exceptional customer service skills with a friendly demeanor and professional phone communication abilities</li><li>Bilingual capabilities are highly desirable to serve diverse client needs effectively</li><li>Experience with QuickBooks or bookkeeping is a plus for handling basic financial transactions</li><li>Knowledge of multi-line phone systems and office management practices is preferred</li><li>Ability to manage time effectively while maintaining accuracy in clerical tasks such as proofreading and filing</li></ul>Join us as a Front Desk Agent where your enthusiasm and organizational talent will make a real difference! This role offers valuable experience supporting daily office functions while engaging with a vibrant team dedicated to excellence. We are committed to fostering an inclusive environment that values your skills and supports your professional growth.Pay: From $15.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Hotel Front Desk Agent

Peddler's Village

<div><div>The Golden Plough Inn located in Peddler's Village ,is looking for a Full-time and Part-time Front Desk Agent to join our team!
Peddler's Village and the Golden Plough are located in Central Bucks County. Public transportation is not available to our location.
Become part of an organization that offers training, opportunities for growth, and a challenging and rewarding work environment.
Responsibilities and Duties<ul><li>
Welcome and register guests</li><li>
Make daily reservations</li><li>
Handle telephone inquiries relating to The Golden Plough Inn and Peddler's Village</li><li>
Displaying a friendly and positive attitude towards all guests</li><li>
Resolving guest issues promptly and professionally.</li></ul>
Qualifications and Skills<ul><li>
Ability to work rotating shifts (days, evenings, weekends &amp; holidays)</li><li>
High school graduate or equivalent.</li><li>
Previous hotel front office experience is preferred</li><li>
Basic computer skills</li><li>
Requires strong communication skills.</li></ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to walk, sit, climb stairs, use hands to finger, handle or feel objects, tools or controls: reach with hands and arms; balance, stoop, talk or hear. Employee must have the ability lift and/or move up to 20 pounds.
Thank you for your interest in working with the Golden Plough Inn. We hope to meet you soon!</div></div>

Streamsong Resort

<div>Position Summary:

Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms, front desk, golf shop, etc.) to provide accurate, timely information and to ensure IHR and Hotel policies and procedures are followed and to prevent fraud.

Essential Duties and Responsibilities:
<ul>
<li>Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, front desk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information.</li>
<li>Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed.</li>
<li>Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing.</li>
<li>Prepare and input revenue and settlement statistics for the preparation of daily reports.</li>
<li>Run night audit final after insuring all revenues are in balance nightly.</li>
<li>Perform the duties of a Front Desk Clerk including express checkouts.</li>
</ul>
Qualifications:
<ul>
<li>High School Education or equivalent experience.</li>
<li>Accounting background preferred, but not required.</li>
</ul>
Classification:
Hourly, Full-Time

 Streamsong&reg; Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses (http://streamsongresort.com/golf) and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports (https://kempersports.com/) has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com (http://www.streamsongresort.com/).
KemperSports Management is an Equal Opportunity Employer

KemperSports Management participates in E-Verify with the Department of Homeland Security.<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Drivers License</li></ul><h4 class="jobSectionHeader">
Behaviors</h4>
Preferred<ul><li>
Dedicated: Devoted to a task or purpose with loyalty or integrity</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader">
Motivations</h4>
Preferred<ul><li>
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Desk Agent - Overnight

Marriott International

<div>Additional Information 
Job Number26094756 
Job CategoryRooms &amp; Guest Services Operations 
Location2401 Music Valley Dr, Nashville, Tennessee, United States, 37214 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $19.50-$19.50 per hour
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Why have less when you can have MORE &mdash; all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel&mdash;offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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