front desk agent

Grand Millennium Muscat

<div>
 As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
  </li>
  <li>
   Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
  </li>
  <li>
   Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
  </li>
  <li>
   Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
  </li>
  <li>
   Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
  </li>
  <li>
   Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
  </li>
  <li>
   Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
  </li>
  <li>
   Safeguard guest privacy by refraining from disclosing any guest details.
  </li>
  <li>
   Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


Front Desk Agent

City Centre Rotana Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  </li>
  <li>
   Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  </li>
  <li>
   Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
  </li>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  </li>
  <li>
   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  </li>
  <li>
   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  </li>
  <li>
   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognizing Differences
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Teamwork
</div>


Spring Hill Suites

<div><div><div><div><div><div><div><p>JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):</p><p>
SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.</p><p>
Professional Experience</p><ul><li>
Preferably 1 year&rsquo;s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field</li></ul><p>
Computer Experience</p><p>
Proficiency in:</p><ul><li>
Microsoft Word</li><li>
Excel</li><li>
Powerpoint</li><li>
Data entry</li><li>
Database management systems</li></ul><p>
Hotel Experience</p><ul><li>
Uses proper telephone etiquette</li><li>
Be flexible and willing to perform other tasks as necessary or requested</li><li>
Wear hotel GSA uniform in compliance with hotel standards</li></ul><p>
TRAINING PROVIDED ON THE FOLLOWING:</p><ul><li>
Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)</li><li>
Determines a guest's reservation status and identifies how long the guest will stay</li><li>
Helps guests complete registration and then assigns rooms accommodating special requests whenever possible</li><li>
Verifies the guest's method of payment and follows established credit-checking procedures</li><li>
Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel</li><li>
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work</li><li>
Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel</li><li>
Presents options and alternatives to guests and offers assistance in making choices</li><li>
Knows the location and types of available rooms as well as the activities and services of the property</li><li>
Assists in pre-registration and blocking of rooms for reservations</li><li>
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures</li><li>
Knows room locations, types of rooms available, and room rates</li><li>
Understands room status and room status tracking</li><li>
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms</li><li>
Takes same day reservations and future reservations when necessary</li><li>
Knows cancellation procedures</li><li>
Generates secure room cards</li><li>
Knows how to use front office equipment</li><li>
Posts Suite Shop purchases to guest folios</li><li>
Posts and files all charges to guest, master, and city ledger accounts</li><li>
Follows procedures for issuing and closing safe deposit boxes</li><li>
Uses proper mail, package, and message handling procedures</li><li>
Reads and initials the pass-on log and bulletin board daily</li><li>
Is aware of daily activities and meetings taking place in the hotel</li><li>
Attends department meetings</li><li>
Coordinates guestroom maintenance work with the engineering and maintenance division</li><li>
Reports any unusual occurrences or request to the manager or assistant manager</li><li>
Knows all safety and emergency procedures</li><li>
Is aware of accident prevention policies</li><li>
Maintains the cleanliness and neatness of the front desk area</li><li>
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts</li></ul><p>
Emotional Intelligence</p><ul><li>
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure</li><li>
Engage every guest in conversation and recognition</li><li>
Resolve any guest issue immediately</li><li>
Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests</li><li>
Ability to anticipate guests&rsquo; needs</li><li>
Represents the hotel to the guest throughout all stages of the guest's stay</li><li>
Embraces and respects diversity and multicultural environment</li></ul><p>
Skills</p><ul><li>
Excellent communication; orally and written</li><li>
Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds</li><li>
Able to stand, sit, and walk, for more than 4 hours</li></ul><p>
Education</p><ul><li>
Background screening for previous criminal history</li><li>
Employment may be contingent upon at least 80% score on test on hotel&rsquo;s reservations system (PMS) after training</li><li>
At least a high school diploma or G.E.D.</li></ul><p>
Strengths</p><ul><li>
Mathematical; statistical</li><li>
Social<ul><li><p>
Speaks in guests&rsquo; preferred language</p></li><li><p>
Hotel is a smoke-free property</p></li><li><p>
Creativity</p></li><li><p>
Organizational</p></li><li><p>
Administrative</p></li><li><p>
Sales</p></li><li><p>
Curious about the world and people</p></li></ul></li></ul></div><div>
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HEI Hotels & Resorts

<div><p><b>About Us</b></p><p></p>
Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We&rsquo;re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we&rsquo;re the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.<p></p><p>
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!<br>
<br>
We value U.S. military experience and invite all qualified military candidates to apply.</p><p></p><p><b>
Overview</b></p><p></p>
This role will be covering some AM, PM or MID shifts as needed based on business needs and union seniority. Weekends, Holidays and evening availability is required.
<br>
Assist guests with arrival and departure from hotel, while providing positive guests experiences.<p></p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li><p>
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</p></li><li><p>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. &bull;Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</p></li><li><p>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. &bull;Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.</p></li><li><p>
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.</p></li><li><p>
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</p></li><li><p>
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.</p></li><li><p>
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.</p></li><li><p>
Comply with attendance rules and be available to work on a regular basis.</p></li><li><p>
Perform any other job-related duties as assigned.</p></li></ul><p></p><p><b>
Qualifications and Skills
</b></p><ul><li><p>Full Service Hotel front desk experience is highly desired</p></li><li><p>
Marriott family of brands experience is preferred</p></li><li><p>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</p></li><li><p>
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</p></li><li><p>
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.</p></li><li><p>
Ability to access and accurately input information using a moderately complex computer system.</p></li><li><p>
Ability to observe and detect signs of emergency situations.</p></li><li><p>
Ability to establish and maintain effective working relationships with associates, customers and patrons.</p></li><li><p>
Effective verbal and written communication skills.</p></li><li><p>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</p></li></ul><p></p><p><b>
Compensation</b></p>
Salary Range: $19.88 - $19.88 Hourly<p></p>
Tipped/Service Charge Eligible? No<p></p>
Discretionary Performance Bonus Eligible? No<p></p><p><b>
Benefits</b></p><p></p><div><div><div><p>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!<br>
<br>
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</p></div></div></div><p></p><p>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div><p></p>

Front Desk Agent -

Chedi Hospitality

<div>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Luxury hotel background.
  </li>
  <li>
   Ability to handle stressful situations with composure.
  </li>
  <li>
   Strong organizational and multitasking abilities.
  </li>
  <li>
   Familiarity with hotel management software.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Administration
  <br/>
  <br/>
 </strong>
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 <br/>
 <br/>
 &rsaquo; Maintains the Daily Log Book.
 <br/>
 <br/>
 &rsaquo; Reports "Lost and Found" items.
 <br/>
 <br/>
 <strong>
  Customer Service
  <br/>
  <br/>
 </strong>
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 <br/>
 <br/>
 &rsaquo; Provides excellent service to internal customers as appropriate.
 <br/>
 <br/>
 &rsaquo; Be familiar with the hotel's products and services and policies.
 <br/>
 <br/>
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 <br/>
 <br/>
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 <br/>
 <br/>
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 <br/>
 <br/>
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 <br/>
 <br/>
 <strong>
  Operational
  <br/>
  <br/>
 </strong>
 &rsaquo; Meets and greets all guests and assists with registrations.
 <br/>
 <br/>
 &rsaquo; Ensures the strict control of room keys.
 <br/>
 <br/>
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 <br/>
 <br/>
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 <br/>
 <br/>
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 <br/>
 <br/>
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 <br/>
 <br/>
 &rsaquo; Reports "Lost and Found" items.
 <br/>
 <br/>
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 <br/>
 <br/>
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 <br/>
 <br/>
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 <br/>
 <br/>
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 <br/>
 <br/>
 <strong>
  Personnel
  <br/>
  <br/>
 </strong>
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 <br/>
 <br/>
 <strong>
  Other Duties
  <br/>
  <br/>
 </strong>
 &rsaquo; Ensures high standards of personal presentation and grooming.
 <br/>
 <br/>
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 <br/>
 <br/>
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 <br/>
 <br/>
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 <br/>
 <br/>
 &rsaquo; Attends training sessions and meetings as and when required.
 <br/>
 <br/>
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>


Rotana Hotels

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25204645<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We&rsquo;re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

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