front desk agent

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and professional Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth hotel operations.<ul><li>
Greet and welcome guests with a warm, sincere smile upon arrival</li><li>
Perform efficient check-in and check-out procedures, ensuring 100% accuracy in guest information and room assignments</li><li>
Handle guest inquiries and requests promptly and professionally, providing information about hotel amenities, local attractions, and services</li><li>
Process payments and manage financial transactions accurately</li><li>
Assist with reservations, including room bookings, modifications, and cancellations</li><li>
Collaborate with other departments to ensure guest needs are met and issues are resolved quickly</li><li>
Maintain a clean and organized front desk area</li><li>
Ensure guest privacy and confidentiality at all times</li><li>
Upsell room upgrades and promote hotel services to drive revenue</li><li>
Handle guest complaints and escalate to management when necessary</li><li>
Assist with administrative tasks such as report generation and inventory management</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent</li><li>
Previous experience in front office operations, preferably in a luxury hotel setting</li><li>
Proficiency in Front Office Systems (e.g., Micros-Fidelio) and Microsoft Office suite</li><li>
Excellent communication skills in English; knowledge of additional languages is a plus</li><li>
Strong customer service orientation with a friendly and enthusiastic attitude</li><li>
Detail-oriented with the ability to multitask in a fast-paced environment</li><li>
Flexible and adaptable, with the ability to work all shifts including mornings, evenings, overnights, weekends, and holidays</li><li>
Excellent problem-solving skills and the ability to remain calm under pressure</li><li>
Basic math skills for handling financial transactions</li><li>
Knowledge of local attractions and services in Cairo</li><li>
Ability to stand for extended periods and occasionally lift up to 25 pounds</li><li>
Team player with a positive attitude and willingness to learn</li></ul> 

Additional Information<div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Best Vision Human Resource Consultancy LLC

<ul><li>Two Years of experience as a Front office agent or similar role in the Hospitality industry, with Fluency in English and Arabic, is an added advantage.</li><li>Strong ability to work with VIPS, the local &amp; international travel community.</li><li>Strong interpersonal &amp; problem-solving abilities, as well as computer literacy, are essential.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Front Desk Agent - 2

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description 
&bull; Actively welcome, greet and check guests in &bull; Inform guests with savvy knowledge of hotel, its services, the city, and local &lsquo;happenings&rsquo; &bull; Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up &bull; Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. &bull; Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries &bull; Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process &bull; Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken &bull; Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards &bull; Ensure the correct procedure and policy standards are adhered to &bull; Ensure all necessary supplies are available for the front desk, manage par stock and order supplies &bull; Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. &bull; Encourage up-selling in order to maximize rates &bull; Ensure work areas are cleaned and maintained at all times 
Qualifications 
&bull; High School Diploma or equivalent required &bull; One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel &bull; Enter and locate work related information using computers and/or point of sale systems &bull; Ability to spend extended lengths of time viewing a computer screen &bull; Possess a gracious, friendly, and fun demeanor &bull; Ability to multitask, work in a fast paced environment and have a high level attention to detail &bull; Strong verbal and written communication skills in English &bull; Maintain positive and productive working relationships with other employees and departments &bull; Ability to work independently and to partner with others to promote an environment of teamwork</div>

Accor

<div><div>Company Description</div> 
Swissotel Al Ghurair &amp; Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.<div> 
Job Description</div> 
Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul>
What you will be doing:<ul><li>
Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.</li><li>
Assist Guest with general enquiries, providing accurate and detailed information.</li><li>
Provide prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations.</li><li>
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.</li><li>
Maintain personal presentation and hygiene as per the grooming standards issued by Swiss&ocirc;tel Hotels &amp; Resorts.</li><li>
Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.</li><li>
Is aware of and abides by all hotel policies, procedures &amp; relevant legislations.</li><li>
To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.</li><li>
Always remain professional in attitude, manner and presentation providing guest with a 5* star heartfelt service.</li><li>
Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous experience in a similar role in a 5 star hotel setting is an asset</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Excellent written and verbal English communication skills, additional languages are a plus (Arabic, Chinese, French, Russian)</li><li>
Prior experience working with Opera or a related system</li><li>
Ability to promote positive relations with all hotel guests &amp; colleagues</li></ul><div> 
Additional Information</div> 
Visa requirements:
Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair &amp; Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART</div>

Chedi Hospitality

<div>
 
 C. Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to handle stressful situations with composure.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Familiarity with hotel management software.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports &ldquo;Lost and Found&rdquo; items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotels products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports &ldquo;Lost and Found&rdquo; items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of &ldquo;We work through Teams&rdquo;.
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHMs Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>

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