front desk agent

Expotel Hospitality

<div>About the Role:
The Front Desk Agent serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, handles guest inquiries, and resolves any issues promptly to enhance guest satisfaction. Additionally, this position involves coordinating with other departments to ensure seamless operations and guest services. Ultimately, the Front Desk Agent contributes significantly to the overall reputation and success of the establishment by delivering exceptional hospitality.
Minimum Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a customer service role, preferably in the hospitality industry.</li><li>
Basic computer skills, including familiarity with reservation and property management software.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul>
Preferred Qualifications:<ul><li>
Experience using hotel management software such as Opera, Maestro, or similar systems.</li><li>
Multilingual abilities to assist a diverse guest population.</li><li>
Certification in hospitality or customer service training.</li><li>
Strong problem-solving skills and the ability to remain calm under pressure.</li><li>
Knowledge of local attractions and services to provide guests with recommendations.</li></ul>
Responsibilities:<ul><li>
Greet and welcome guests upon arrival with a friendly and professional demeanor.</li><li>
Manage guest check-in and check-out processes efficiently using property management systems.</li><li>
Handle reservations, cancellations, and modifications accurately and promptly.</li><li>
Respond to guest inquiries and requests via phone, email, or in person, providing accurate information about the property and local area.</li><li>
Maintain accurate records of guest accounts and payments, including processing cash and credit transactions.</li><li>
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and rooms are prepared on time.</li><li>
Address and resolve guest complaints or issues promptly to ensure a positive experience.</li><li>
Ensure compliance with all safety, security, and privacy policies and procedures.</li></ul>
Skills:
The Front Desk Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met promptly. Organizational skills are essential for managing reservations, guest accounts, and coordinating with other departments to maintain smooth operations. Proficiency with property management software enables efficient handling of check-ins, check-outs, and billing processes. Problem-solving abilities are frequently applied to address guest concerns and resolve issues in a professional manner. Additionally, interpersonal skills foster a welcoming environment that enhances guest satisfaction and encourages repeat visits.</div>

FRONT DESK AGENT

Commonwealth Hotels

<div><div>Join Team at the Candlewood Suites in Greenwood! 
 
The Candlewood Suites, Greenwood, Indiana, is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. 
 
About Us: 
Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We&rsquo;re proud to have been recognized with a Tripadvisor Travelers&rsquo; Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us. 
 
Why This Role? 
Working as a Candlewood Suites Greenwood, Part-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Part Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel&rsquo;s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. 
</div><div>What&rsquo;s In It for You? 
Financial Perks: NEXT DAY PAY 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses</div>
<div></div><div>Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.</li>
<li>Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.</li>
<li>Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.</li>
<li>Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.</li>
<li>Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.</li>
<li>Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.</li>
<li>Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel&rsquo;s property management system (PMS).</li>
<li>Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.</li>
<li>Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.</li>
</ul>
<div> 
What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS)</li>
<li>Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
</ul>
<div> 
Applicants should have the flexibility to work weekends &amp; holidays 
 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail 
 
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. 
 
Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today!</div></div>

Front Desk Agent

Hampton Inn & Suites Springdale/Zion National Park

We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Earn an extra $2/hour on weekends!Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates, and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist, or similar role</li><li>Experiences with Hilton hotel reservations software</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>Job Types: Full-time, Part-timePay: From $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Extended Stay Hotels

WEEKENDS ONLY - PT DAY HOURS Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer support while managing front desk operations. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.Responsibilities<ul><li>Greet and welcome guests as they arrive, ensuring a positive first impression.</li><li>Manage phone systems, directing calls appropriately and responding to inquiries.</li><li>Handle clerical tasks including scheduling appointments, managing calendars, and maintaining records.</li><li>Provide customer support by addressing questions and resolving issues promptly.</li><li>Utilize Google Suite for documentation and communication purposes.</li><li>Assist in proofreading documents to ensure accuracy and professionalism.</li><li>Support medical receptionist duties as needed, including patient check-in and data entry.</li><li>Maintain an organized front desk area, ensuring it is tidy and presentable at all times.</li><li>Collaborate with team members to enhance overall office efficiency.</li></ul>Requirements<ul><li>Previous experience as a Front Desk Agent or in a similar customer-facing role is preferred.</li><li>Proficiency in Google Suite applications is essential.</li><li>Strong clerical skills with attention to detail for accurate documentation.</li><li>Experience with phone systems and customer support practices.</li><li>Bilingual candidates are highly desirable for effective communication with diverse clientele.</li><li>Familiarity with QuickBooks is a plus but not mandatory.</li><li>Excellent time management skills to prioritize tasks effectively in a busy environment.</li><li>Ability to work independently as well as part of a team.</li></ul>Join us in creating an inviting atmosphere for our clients while contributing to the smooth operation of our office. We look forward to welcoming a new member to our team!Job Type: Part-timePay: $15.00 - $15.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li></ul>Work Location: In person

Camp Fire at Hotel Saranac

Are you a hospitality hero? Join our Front Desk Team! Position: Front Desk AgentLocation: Hotel SaranacSchedule: Full Time and Part Time AvailablePay: Starting $19.00 per hour, plus monthly monetary performance bonusWe are looking for a Front Desk Agent who will create memorable moments for our guests, welcoming them to Beautiful Saranac Lake. This position is highly visible and involves greeting our guests, checking them in and out, making reservations, handling cash, and having knowledge of the facility and area to guide and direct our guests throughout the stay. Front Office Team members ensure the guest experience is Excellent and bids guests farewell as they leave.Minimum Requirements:<ul><li>Capable of working in a fast-paced work environment.</li><li>Availability to work varied shifts, according to the needs of the hotel. This includes weekends, evenings and holidays.</li><li>Prior front desk experience a plus</li></ul>Benefits For All Employees:<ul><li>Discount Travel Programs: Discounted Room Rates with all Hilton brand hotels around the world starting as low as $40 a night.</li></ul>Full Time Employees:<ul><li>Company participating Health and 401K</li><li>Company paid life insurance and long-term disability</li><li>Voluntary Dental and Vision</li><li>Paid Vacation and Holidays</li></ul>Job Types: Full-time, Part-timePay: From $19.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekends as needed</li></ul>Experience:<ul><li>front desk: 1 year (Preferred)</li></ul>Work Location: In person

The Nest Suites

Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.Responsibilities<ul><li>Greet and assist guests upon arrival, providing a warm and friendly welcome.</li><li>Manage phone systems to handle incoming calls, inquiries, and reservations efficiently.</li><li>Maintain accurate records of guest interactions and transactions.</li><li>Proofread documents and correspondence to ensure clarity and professionalism.</li><li>Provide customer support by addressing guest needs, resolving issues, and offering information about services.</li><li>Assist with office duties, including clerical tasks and maintaining a tidy front desk area.</li><li>Collaborate with other departments to ensure seamless service delivery for guests.</li><li>Ability to complete laundry throughout shift.</li></ul>Requirements<ul><li>Proficiency in Google Suite applications (Docs, Sheets, Calendar) is required.</li><li>Skilled in using computer applications as well as Apple technology.</li><li>Strong communication skills with the ability to interact effectively with diverse clientele.</li><li>Familiarity with phone systems and office equipment is essential.</li><li>Excellent proofreading skills with keen attention to detail.</li><li>Ability to multitask in a fast-paced environment while maintaining professionalism and composure.</li><li>Strong organizational skills with the capability of managing time effectively.</li></ul>Join our team as a Front Desk Agent where you will play a crucial role in creating positive experiences for our guests!Job Type: Part-timePay: From $14.00 per hourPeople with a criminal record are encouraged to applyWork Location: In person

Fairfield Inn & Suites

Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests and clients, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.Duties<ul><li>Greet and welcome guests as they arrive, ensuring a positive first impression.</li><li>Manage phone systems effectively, handling incoming calls with professionalism and courtesy.</li><li>Perform data entry tasks accurately, maintaining up-to-date records in our systems.</li><li>Assist with office management duties, including filing documents and organizing office supplies.</li><li>Proofread documents to ensure accuracy and clarity before distribution.</li><li>Utilize Google Suite for scheduling appointments, managing calendars, and creating documents.</li><li>Exhibit excellent phone etiquette while addressing inquiries and resolving issues promptly.</li><li>Coordinate with other departments to facilitate guest requests and enhance their experience.</li><li>Maintain a clean and organized front desk area to promote a welcoming environment.</li></ul>Qualifications<ul><li>Proven experience in an office or front desk role is preferred.</li><li>Strong time management skills with the ability to prioritize tasks effectively.</li><li>Familiarity with phone systems and excellent verbal communication skills.</li><li>Proficient in Google Suite applications (Docs, Sheets, Calendar).</li><li>Attention to detail with strong proofreading abilities.</li><li>Ability to work independently as well as part of a team.</li><li>A friendly demeanor with a commitment to providing outstanding customer service.</li></ul>If you are enthusiastic about creating a welcoming atmosphere and possess the necessary skills to excel in this role, we encourage you to apply for the Front Desk Agent position today!Job Types: Full-time, Part-timePay: $13.00 - $14.00 per hourSchedule:<ul><li>8 hour shift</li></ul>Application Question(s):<ul><li>Are you available to work weekends, Saturday and Sunday, regularly?</li><li>Are you 18+ years old?</li></ul>Ability to Commute:<ul><li>Lenoir City, TN 37771 (Required)</li></ul>Work Location: In person

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