front desk agent

Motel 6

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 Benefits/Perks
 
 
 
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 Flexible Scheduling
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 Career Advancement Opportunities
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 Competitive Compensation
 
 
 
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 Job Summary
 
 
 
 We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
 
 
 
 Responsibilities:
 
 
 
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 Monitor the maintain knowledge of hotel operations and activities
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 Take reservations and answer questions via phone, email, and in-person
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 Build rapport with guests and identify their needs through friendly conversation and open-ended questions
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 Describe the features and amenities of guest rooms
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 Ensure compliance with health and quality standards
 
 
 
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 </ul>
 
 Qualifications
 
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 Friendly and outgoing personality
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 Familiarity with hospitality industry standards
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 Proficient in English; knowledge of other languages is a plus
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 Computer literacy
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 Able to resolve issues with a customer-focused orientation
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 Able to lift 30 pounds
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Front Desk Agent

Holiday Inn Express and Suites

We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. All shifts needed including weekends.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OPERA and RoomKeyPMS</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>All guests as well as staff are required to wear a mask when in public spaces.Job Types: Part-time, Full-timePay: $16.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hotel Experience: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul>Work Location: In person

Candlewood Suites Harrisburg I-81 Hershey Area

Job Summary We are seeking an energetic and attentive Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with efficiency and professionalism.Duties<ul><li>Greet visitors, clients, and staff with a warm, professional demeanor, ensuring they feel welcomed and valued</li><li>Answer multi-line phone systems promptly and courteously, directing calls accurately to appropriate departments or personnel</li><li>Manage appointment scheduling and calendar management using tools like Google Workspace or Microsoft Office</li><li>Handle data entry, filing, and document proofreading to maintain organized records and ensure accuracy in all communications</li><li>Assist with office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software</li><li>Provide customer support by addressing inquiries via phone or email, offering solutions or directing to the right team members</li><li>Maintain a tidy front desk area, ensure office supplies are stocked, and support clerical tasks to streamline daily operations</li></ul>Skills<ul><li>Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications</li><li>Strong organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Exceptional phone etiquette and customer service skills to handle inquiries professionally and courteously</li><li>Bilingual abilities are highly valued to serve diverse clientele effectively</li><li>Office management experience combined with clerical expertise including data entry, filing, proofreading, and calendar management</li><li>Knowledge of office equipment such as multi-line phone systems and basic bookkeeping tools like QuickBooks is preferred</li><li>Personal assistant or medical/dental receptionist experience is a plus for understanding specialized workflows</li><li>Demonstrated time management skills with the ability to prioritize tasks accurately and meet deadlines</li></ul>Join us as a Front Desk Agent where your proactive approach will help foster a welcoming atmosphere while supporting essential administrative functions. We value energetic individuals eager to grow their office management skills in a dynamic environment!Pay: $14.00 - $16.00 per hourWork Location: In person

Ramkota Hotel and Conference Center

Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure a smooth flow of daily activities, creating a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team.Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly</li><li>Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette</li><li>Handle appointment scheduling, calendar management, and coordinate meetings using tools like Google Workspace and Microsoft Office</li><li>Perform data entry, filing, and maintain accurate records for office operations and client information</li><li>Support office management tasks such as supply inventory, document proofreading, and general clerical duties</li><li>Assist with customer support by addressing inquiries via phone or email with professionalism and clarity</li><li>Maintain organization of the front desk area to ensure a tidy, efficient workspace at all times</li></ul>Experience<ul><li>Previous office or administrative experience is highly preferred, including roles such as receptionist or personal assistant</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and basic data entry skills</li><li>Experience managing multi-line phone systems and demonstrating excellent phone etiquette</li><li>Bilingual abilities are a plus to effectively serve diverse clients and visitors</li><li>Familiarity with clerical tasks such as filing, proofreading, and calendar management is desirable</li><li>Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment</li><li>Knowledge of office management software like QuickBooks or bookkeeping experience is advantageous but not required</li></ul>Join us as a Front Desk Agent to be the friendly first point of contact that sets the tone for our organization. Your dedication to customer service combined with your organizational prowess will make a meaningful impact every day!Pay: $13.00 - $15.00 per hourWork Location: In person

Holiday Inn

Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this pivotal role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while supporting a dynamic team in a professional environment.Duties<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly</li><li>Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette</li><li>Handle appointment scheduling, calendar management, and coordinate meetings using Google Workspace and Microsoft Office tools</li><li>Perform data entry, filing, and maintain accurate records with attention to detail and proofreading skills</li><li>Support office management tasks such as supply inventory, document preparation, and basic bookkeeping using QuickBooks or similar software</li><li>Assist with clerical duties including typing correspondence, proofreading documents, and managing incoming/outgoing mail</li><li>Provide excellent customer support by addressing inquiries via phone or in person with professionalism and patience</li></ul>Qualifications<ul><li>Proven experience in office management or administrative support roles with strong organizational skills</li><li>Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills</li><li>Prior experience working at a front desk or as a receptionist in medical or dental settings is highly desirable</li><li>Strong customer service skills with the ability to handle multiple tasks efficiently in a fast-paced environment</li><li>Bilingual abilities are a plus to assist diverse clientele effectively</li><li>Knowledge of multi-line phone systems, filing procedures, and clerical best practices</li><li>Ability to manage time effectively while maintaining accuracy in proofreading, data entry, and record keeping</li><li>Personal assistant or medical receptionist experience is advantageous but not required; training will be provided for specific responsibilities such as calendar management and office procedures</li></ul>Join us as a Front Desk Agent and become an integral part of our team dedicated to delivering outstanding service while honing your administrative expertise. We value proactive individuals who thrive on organization, communication, and creating positive experiences for everyone who walks through our doors.Pay: $16.00 - $17.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Hilton Home2 Suites

Job Summary We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management tasks with efficiency and professionalism. Your positive attitude and organizational skills will ensure a smooth flow of daily activities, creating a warm and professional environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team.Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly. </li><li>Manage multi-line phone systems, directing calls accurately and professionally using proper phone etiquette. </li><li>Handle scheduling, calendar management, and appointment setting for staff or professionals within the organization. </li><li>Maintain organized filing systems, data entry records, and ensure all documentation is accurate through proofreading and careful review. </li><li>Support office operations by managing supplies, coordinating mailings, and assisting with clerical tasks such as photocopying and faxing. </li><li>Use computer skills including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace applications, and basic bookkeeping tools like QuickBooks to support administrative functions. </li><li>Provide customer support by addressing inquiries efficiently via phone or in person while maintaining excellent customer service standards.</li></ul>Skills<ul><li>Proven experience in office management or administrative roles with strong clerical skills. </li><li>Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. </li><li>Proficient in computer literacy including Microsoft Office, Google Workspace, data entry, and basic bookkeeping software such as QuickBooks. </li><li>Strong communication skills with the ability to demonstrate professional phone etiquette; bilingual abilities are a plus. </li><li>Experience with front desk operations in medical or dental settings is desirable but not required. </li><li>Ability to handle sensitive information discreetly while maintaining accuracy through proofreading and data entry. </li><li>Demonstrated time management skills with the capacity to prioritize tasks efficiently. Join our team as a Front Desk Agent where your enthusiasm and organizational talent will help us deliver outstanding service every day! This position is paid and offers a rewarding environment for those eager to grow their administrative expertise while making a positive impact on our organization&rsquo;s daily operations.</li></ul>Pay: From $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Hampton by Hilton

Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.Responsibilities<ul><li>Welcome guest in a friendly, prompt and professional matter</li><li>Answer phone in a prompt and courteous manner</li><li>Maintains an inventory of vacancies, reservations and room assignments.</li><li>Knowledgeable about the hotel; room types, room locations, room rates, etc.</li><li>Communicate room status updates with the housekeeping department by notifying housekeeping of all late check-outs, early check-ins and special request</li><li>Communicate guest room maintenance work with the engineering and maintenance division</li><li>Up-sell rooms where possible to maximize hotel revenue</li><li>Accurately process all credit card transactions in accordance with established procedures: posting all charges, completing cashier and other reports, handling deposits</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow - up</li><li>Properly handling guest complaints; being able to make appropriate service recovery gestures in order to ensure total guest satisfaction</li><li>Promote Team Work and quality service through daily communications and coordination with other departments.</li><li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</li></ul>Join us as a Front Desk Agent where you can contribute to creating an exceptional experience for our guests while developing your professional skills in a supportive setting.Pay: $16.00 - $16.50 per hourLicense/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Commute:<ul><li>Fort Mill, SC 29708 (Required)</li></ul>Ability to Relocate:<ul><li>Fort Mill, SC 29708: Relocate before starting work (Preferred)</li></ul>Work Location: In person

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