front desk agent

Hilton

<div><p>Front Desk Agent</p><p>
A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p>
<p><b>What will I be doing?</b></p>
<p>This position reports to the Asst. Front Office Manager.</p>
<p>As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><p><b>What are we looking for?</b></p>
<p>A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
</ul><p><b>What's in it for me?</b></p>
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul><p>Specifically, we look for demonstration of these Hilton Values:</p>
<ul><li><b>Hospitality</b> - We're passionate about delivering exceptional guest experiences.</li>
<li><b>Integrity</b> - We do the right thing, all the time.</li>
<li><b>Leadership</b> - We're leaders in our industry and in our communities.</li>
<li><b>Teamwork</b> - We're team players in everything we do.</li>
<li><b>Ownership</b> - We're the owners of our actions and decisions.</li>
<li><b>Now</b> - We operate with a sense of urgency and discipline</li>
</ul><p><b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent

Millennium Place Doha

<p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p>&middot; Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</p><p>&middot; Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</p><p>&middot; Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</p><p>&middot; Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</p><p>&middot; Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</p><p>&middot; Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</p><p>&middot; Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</p><p>&middot; Safeguard guest privacy by refraining from disclosing any guest details.</p><p>&middot; Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</p><p>&middot; Uphold environmental, health, and safety standards in alignment with organizational policies.</p><p>&middot; Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,000.00 per month</p>

Highgate

<div><h2 class="jobSectionHeader"><b>Compensation Type
</b></h2><div><div><div>Hourly
</div></div></div><h2 class="jobSectionHeader"><b>Highgate Hotels
</b></h2><div><div><div><div>Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Location<br>
</b></h2>
<div></div><div><div><div><div>Residence Inn Tukwila</div>
<div>
16201 W. Valley Hwy
</div><div>Tukwila, WA 98188
</div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p>The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul></div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div></div></div></div><p></p>

Hyatt

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Location:<div></div><div><br>
Hyatt House Addison</div><div>
4900 Edwin Lewis Dr</div><div>
Addison, TX 75001</div>
Overview:
<p>
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
Responsibilities:
<ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul>Qualifications:
<ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div><p></p>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25146716<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p><i><br>
#LI-MJ1</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25149695
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Westin Cairo Golf Resort &amp; Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt, 11835VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Experience Expert - Front Desk Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25149695<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Cairo Golf Resort &amp; Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt, 11835<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

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