front desk agent

WNW Hospitality

Hotel Front Desk AgentHoward Johnson &ndash; Newburgh, NYShifts Available:<ul><li>7:00 AM &ndash; 3:00 PM</li><li>3:00 PM &ndash; 11:00 PM</li><li>11:00 PM - 7:00 AM</li></ul>Job DescriptionHoward Johnson in Newburgh, NY is seeking a dependable and customer-focused Front Desk Agent to join our hotel team. This role is ideal for someone who enjoys working with guests and can manage front desk operations in a fast-paced environment.Responsibilities<ul><li>Greet guests and provide excellent customer service</li><li>Check guests in and out accurately</li><li>Verify ID, process payments, and handle security deposits</li><li>Answer phones and manage reservations</li><li>Address guest concerns professionally and efficiently</li><li>Communicate with housekeeping and maintenance regarding room status</li><li>Follow hotel policies, procedures, and brand standards</li><li>Complete shift reports and maintain a clean front desk area</li></ul>Qualifications<ul><li>Customer service or hotel front desk experience preferred</li><li>Strong communication and multitasking skills</li><li>Basic computer skills (hotel system experience a plus)</li><li>Reliable, punctual, and professional</li><li>Must be able to work weekends and holidays as needed</li></ul>Job Type<ul><li>Full-Time / Part-Time</li></ul>Pay<ul><li>Competitive hourly pay (based on experience)</li></ul>Howard Johnson is an Equal Opportunity Employer.Job Types: Part-time, Full-timePay: From $16.00 per hourBenefits:<ul><li>Employee discount</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Front Desk Agent

Seronda Network

<div>
 
 Join Our Team as a Front Desk Agent Think Tell Junction
 
 
 
 Think Tell Junction We are seeking a highly motivated and personable Front Desk Agent to join our dynamic hospitality team. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in delivering exceptional customer service and creating a welcoming atmosphere. This position demands excellent communication and organizational skills, as well as the ability to handle multiple tasks efficiently in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner upon arrival.
 </li>
 <li>
 Manage the check-in and check-out processes efficiently and accurately.
 </li>
 <li>
 Handle guest inquiries, requests, and complaints promptly and courteously.
 </li>
 <li>
 Maintain accurate guest records and handle reservation bookings.
 </li>
 <li>
 Provide guests with information about hotel services, local attractions, and directions.
 </li>
 <li>
 Process payments and ensure proper documentation of transactions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; hospitality or customer service experience preferred.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong interpersonal skills with a friendly and approachable demeanor.
 </li>
 <li>
 Ability to multitask and remain composed under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency with computer systems and hotel management software.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive hourly wage: $18 - $25per hour.
 </li>
 <li>
 Opportunities for career growth and skill development.
 </li>
 <li>
 Comprehensive benefits package, including health insurance and retirement plans.
 </li>
 <li>
 A flexible work environment that supports a healthy work-life balance.
 
 
 </li>
 </ul>
 By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
 
 
 
 Schedule:
 
 Monday to Friday
 
 
 Work Location: In person at our office in New Orleans, LA.
</div>

Empress Hotel/Paradise

Front Desk agent primary responsibility is to assist guests.Responsibilities may include, but are not limited to; answering phones, check-in and check-outs', light cleaning as needed.Hospitality experience is preferred, but willing to train. MUST WORK EVENING SHIFT 3-11PPay: From $16.00 per hourBenefits:<ul><li>401(k)</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

JUMP SPORTS

<div><div><div><div><div>Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure a smooth and professional experience for visitors, clients, and team members alike. This role offers an exciting opportunity to develop your administrative expertise in a dynamic environment.
Key Responsibilities
<ul><li>Greet and welcome visitors, members, and athletes with positive and professional demeanor. Provide information about the facility, programs, services, and events. Address inquiries and resolve issues promptly and efficiently.</li><li>
Manage core front desk operations by delivering exceptional customer service and performing all administrative functions, including phone and email communications, appointment scheduling, facility bookings, registration processing, filing, data entry, report preparation and any additional administrative duties assigned by management.</li><li>
Maintaining a clean and organized reception area.</li><li>
Oversee member check-ins and access to facilities.</li><li>
Support membership sign-ups, cancellations, and updates to member account information.</li><li>
Answer incoming calls and direct them appropriately. Manage email correspondence, responding to inquiries and forwarding messages as needed. Communicate effectively with staff, coaches, and management.</li><li>
Convey and process registrations for memberships, classes, court rentals and policies.</li><li>
Manage bookings for lodging, ensuring accuracy and efficiency.</li><li>
Develop a thorough understanding of all facility offerings, including court availability, gym schedules, lodging options, and membership packages. Stay up to date on any changes or promotions.</li><li>
Handle customer complaints and resolve issues effectively. Escalate complex problems to the appropriate manager.</li><li>
Perform tours of the facility for prospective members.</li><li>
Monitor the reception area and ensure the safety and security of visitors and staff. Adhere to all facility policies and procedures.</li></ul>
Qualifications
<ul><li>Proven experience in office management or administrative roles with strong clerical skills</li><li>
Flexible availability, including evenings, weekends, and holidays</li><li>
Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), and data entry software</li><li>
Strong organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>
Exceptional phone etiquette and customer service skills to create a welcoming atmosphere</li><li>
Proficient in English and Spanish is essential</li><li>
Previous experience as a receptionist or in an office setting is a plus</li><li>
Ability to type quickly with high accuracy and manage time effectively to meet deadlines</li><li>
Knowledge of various sports is a plus.</li></ul></div></div></div></div></div>

Cipriani

<div>
 
 
 Front Desk Agent
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 
 Casa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven
 
 Front Desk Agent
 
 to join our Front Office team.
 
 
 
 As the first point of contact for our guests and members, this role is responsible for delivering a highly personalized and seamless arrival and departure experience. The Front Desk Agent serves as a key ambassador of the Casa Cipriani brand, ensuring each interaction reflects our commitment to elegance, discretion, and attention to detail, in alignment with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.
 
 
 
 
 ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
 
 
 
 
 
 Guest &amp; Member Experience
 
 
 
 <ul>
 
 <li>
 Deliver a warm, refined, and personalized arrival and departure experience, recognizing returning guests and members and anticipating individual preferences&nbsp;
 </li>
 
 <li>
 Serve as a knowledgeable and gracious point of contact, providing tailored information regarding hotel services, club offerings, and local experiences&nbsp;
 </li>
 
 <li>
 Build rapport with guests and members to foster loyalty and create memorable, individualized experiences&nbsp;
 </li>
 
 <li>
 Maintain the highest level of discretion and confidentiality when handling guest and member information&nbsp;
 </li>
 
 </ul>
 
 
 
 Front Office Operations
 
 
 
 <ul>
 
 <li>
 Execute all check-in and check-out procedures with precision, ensuring accuracy of guest profiles, billing, and reservations&nbsp;
 </li>
 
 <li>
 Manage reservations, modifications, and cancellations while maintaining real-time room availability and system integrity&nbsp;
 </li>
 
 <li>
 Process payments and billing with a high degree of accuracy and accountability&nbsp;
 </li>
 
 <li>
 Utilize systems such as
 
 Opera Cloud, SevenRooms, and related platforms
 
 to manage reservations and guest preferences&nbsp;
 </li>
 
 <li>
 Maintain a polished, organized, and guest-ready front desk environment reflective of Casa Cipriani&rsquo;s luxury standards&nbsp;
 </li>
 
 </ul>
 
 
 
 Service Recovery &amp; Problem Resolution
 
 
 
 <ul>
 
 <li>
 Take full ownership of guest concerns, ensuring timely resolution with a focus on thoughtful service recovery and exceeding expectations&nbsp;
 </li>
 
 <li>
 Exercise sound judgment and professionalism when addressing complex or sensitive situations&nbsp;
 </li>
 
 </ul>
 
 
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 
 <li>
 Coordinate closely with
 
 Guest Services (Bell), Housekeeping, Food &amp; Beverage, and Membership teams
 
 to ensure a seamless guest experience across all touchpoints&nbsp;
 </li>
 
 <li>
 Communicate guest preferences, arrivals, and special requests clearly to relevant departments&nbsp;
 </li>
 
 <li>
 Reinforce company standards, policies, and procedures while contributing to a positive and collaborative team environment&nbsp;
 </li>
 
 </ul>
 
 
 
 QUALIFICATIONS &amp; SKILLS
 
 
 
 <ul>
 
 <li>
 High school diploma or equivalent required; hospitality or related field preferred&nbsp;
 </li>
 
 <li>
 Previous experience in a luxury hotel, private club, or high-end hospitality environment strongly preferred&nbsp;
 </li>
 
 <li>
 Proficiency in hotel systems (Opera Cloud preferred; experience with SevenRooms or similar platforms a plus)&nbsp;
 </li>
 
 <li>
 Exceptional verbal and written communication skills&nbsp;
 </li>
 
 <li>
 Polished, professional presence with a strong focus on detail and guest engagement&nbsp;
 </li>
 
 <li>
 Strong organizational and multitasking abilities in a fast-paced environment&nbsp;
 </li>
 
 <li>
 Ability to remain composed, professional, and solution-oriented under pressure&nbsp;
 </li>
 
 <li>
 Fluency in multiple languages is a plus&nbsp;
 </li>
 
 <li>
 Flexible availability, including evenings, weekends, and holidays&nbsp;
 </li>
 
 </ul>
 
 
 
 PHYSICAL REQUIREMENTS
 
 
 
 <ul>
 
 <li>
 Ability to stand or sit for extended periods&nbsp;
 </li>
 
 <li>
 Ability to perform effectively in a fast-paced, guest-facing environment&nbsp;
 </li>
 
 </ul>
 
 
 
 SERVICE EXPECTATIONS
 
 
 
 <ul>
 
 <li>
 Deliver intuitive, personalized service that reflects Casa Cipriani&rsquo;s luxury standards&nbsp;
 </li>
 
 <li>
 Embody the Four Pillars&mdash;
 
 Culture, Authenticity, Simplicity, and Elegance
 
 &mdash;in all interactions&nbsp;
 </li>
 
 <li>
 Act as a brand ambassador, representing Casa Cipriani with professionalism, warmth, and attention to detail&nbsp;
 </li>
 
 <li>
 Maintain discretion, integrity, and accountability in all responsibilities
 </li>
 
 </ul>
 
 
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS
 
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.
 
</div>

Holiday Inn Express and Suites

Job Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our establishment. In this vital role, you will manage guest interactions, and ensure smooth front desk operations. Your positive attitude and organizational skills will help create memorable stays for our guests while supporting efficient office management. Hospitality experience preferred. Cross train on 2nd shift. Fulltime 1st shift.Duties<ul><li>Greet guests warmly upon arrival, providing exceptional customer service and assistance throughout their stay</li><li>Manage multi-line phone systems to answer inquiries, schedule reservations, and direct calls efficiently, doing our best to answer phone by 3 rings per standard</li><li>Handle check-in and check-out processes accurately using computer literacy skills and property management software</li><li>Maintain organized files, perform data entry, and manage guest records with attention to detail and proofreading skills</li></ul>QualificationsStrong customer service skillsProven experience in front desk a must<ul><li>Strong computer skills including proficiency in Microsoft Office, Google Workspace, data entry, and office software</li><li>Excellent phone etiquette with experience managing multi-line phone systems and customer service interactions</li><li>Demonstrated organizational skills with the ability to multitask efficiently</li><li>Ability to maintain professionalism with strong time management skills and attention to detail</li><li>Hospitality experience a must</li></ul>Pay: $13.00 - $14.00 per hourWork Location: In person

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

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