front desk agent

Expotel Hospitality

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 Wyndham Garden Baronne &nbsp;201Baronne seeking a quuilified Front Desk Agent
 
 
 
 
 
 Must have Hotel Experience&nbsp;
 
 
 
 
 
 Must have Opera Cloud Experience&nbsp;
 
 
 
 
 
 About the Role:
 
 
 
 
 The Front Desk Agent serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. Additionally, this position involves coordinating with housekeeping and maintenance teams to ensure rooms are ready and any issues are resolved swiftly. Ultimately, the Front Desk Agent contributes significantly to guest satisfaction and the overall reputation of the establishment.
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 
 <li>
 High school diploma or equivalent.
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 Previous experience in a customer service role, preferably in hospitality or accommodation services.
 </li>
 
 <li>
 Basic computer skills and familiarity with property management systems.
 </li>
 
 <li>
 Excellent verbal and written communication skills in English.
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 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 
 <li>
 Experience using hotel management software such as Opera Cloud,&nbsp; Maestro, or similar platforms.
 </li>
 
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 Additional language proficiency beyond English.
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 Certification in hospitality or customer service training.
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 Strong knowledge of local area attractions and transportation options.
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 Demonstrated ability to handle cash and process financial transactions accurately.
 </li>
 
 </ul>
 
 
 
 Responsibilities:
 
 
 
 <ul>
 
 <li>
 Greet and welcome guests upon arrival with a friendly and professional demeanor.
 </li>
 
 <li>
 Manage guest check-in and check-out processes efficiently using property management software.
 </li>
 
 <li>
 Handle reservations, cancellations, and modifications accurately and promptly.
 </li>
 
 <li>
 Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
 </li>
 
 <li>
 Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve any guest issues.
 </li>
 
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 Process payments, issue receipts, and maintain accurate records of transactions.
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 Provide guests with information about hotel services, local attractions, and transportation options.
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 Maintain the cleanliness and organization of the front desk area.
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 Adhere to all safety, security, and privacy policies to protect guests and hotel property.
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 </ul>
 
 
 
 Skills:
 
 
 
 
 The Front Desk Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met promptly. Organizational skills are essential for managing reservations, maintaining accurate records, and coordinating with other departments to deliver seamless service. Problem-solving abilities are frequently applied to address guest concerns and resolve issues efficiently, enhancing overall satisfaction. Proficiency with property management software and basic computer skills enable the agent to process check-ins, check-outs, and payments accurately. Additionally, interpersonal skills foster a welcoming environment, encouraging repeat visits and positive reviews.
 
</div>

FRONT DESK AGENT

Country Inn & Suites Mount Morris

Hampton Inn Geneseo is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you looking for a fun, flexible, and fast-paced work environment with supportive coworkers and a chance to grow professionally? If so, please read on!This Front Desk Agent position starts at $16/hour.A DAY IN THE LIFE OF A FRONT DESK AGENTAs a Front Desk Agent, you are the first point of contact for our guests. Dedicated to exceptional hospitality, you make sure our guests feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes them feel welcomed and taken care of upon arrival as well as being what they remember long after their stay is over. You are knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures. With the aim of achieving high levels of cooperation and service excellence, you keep on-going communication and collaboration going with the engineering and housekeeping staff.Organized and quick-thinking, you are often juggling several high-priority tasks at one time as you check guests in and out, take phone calls, answer guests' questions, and solve problems. You properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services. Much of your time is spent on the computer making reservations. You also run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks. It's a good thing that you are detail-oriented and good at remembering to follow through. With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained.Always taking the time to put yourself in their shoes while maintaining a sense of urgency, you do your best to accommodate our guests' needs and preferences as efficiently as possible. You remain calm and tactful when helping challenging guests. But most of your interactions are pleasant-and even fun. You enjoy hearing about where our guests are from and what their plans are. You like giving suggestions about places for them to visit and things to do while in town. And, in order to effectively sell our guests on them, you maintain a thorough knowledge about all of our current service offerings. You feel good about the important part you play in the success of both our hotel and our guests' travels!QUALIFICATIONS FOR A FRONT DESK AGENT<ul><li>Customer service experience</li><li>World-class customer service skills</li></ul>Do you understand hospitality and the importance of accommodating guest preferences? Are you flexible and happy to help wherever you are needed? Do you have a friendly and welcoming demeanor? Are you efficient and able to effectively prioritize multiple tasks? Do you value quality? Are you respectful of privacy and confidentiality? Do you have excellent communication and interpersonal skills? If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position!WORK SCHEDULEThis part-time/ Full time entry-level hospitality position typically works PM evenings, 3:00 PM - 11:00 PM. Open weekend availability is required.READY TO JOIN OUR HOSPITALITY TEAM?Job Types: Full-time, Part-timePay: $16.00 - $18.00 per hourAbility to Commute:<ul><li>Geneseo, NY 14454 (Required)</li></ul>Ability to Relocate:<ul><li>Geneseo, NY 14454: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Agent

Candlewood Suites

Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction. As a Front Desk Agent, you will play a crucial role in the overall guest experience at our hotel.Responsibilities<ul><li>Greet and welcome guests upon arrival with a warm and friendly demeanor.</li><li>Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.</li><li>Handle reservations, cancellations, and modifications through various channels.</li><li>Provide information about hotel services, local attractions, and amenities to enhance the guest experience.</li><li>Address guest inquiries and concerns promptly and professionally to ensure satisfaction.</li><li>Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.</li><li>Maintain the front desk area in an organized and tidy manner.</li><li>Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.</li><li>Uphold high standards of customer service in line with hospitality management practices.</li></ul>Experience<ul><li>Previous experience in hotel management or hospitality management is preferred.</li><li>Strong customer service skills with a focus on guest relations and guest services.</li><li>Proficiency in phone etiquette and effective communication skills is essential.</li><li>Experience with front desk operations or night audit processes is a plus.</li><li>Multilingual candidates are encouraged to apply to better serve our diverse clientele.</li><li>A positive attitude, strong work ethic, and ability to work well under pressure are key attributes for success in this role.</li></ul>Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!Job Type: Full-timePay: $15.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li></ul>Ability to Commute:<ul><li>Clearwater, FL 33759 (Required)</li></ul>Ability to Relocate:<ul><li>Clearwater, FL 33759: Relocate before starting work (Required)</li></ul>Work Location: In person

Astro Growth Agency

We are seeking professional, friendly, and customer-focused individuals to join our team as Front Desk Agents. This role is ideal for someone who enjoys interacting with people, managing front desk operations, and providing excellent service in a fast-paced environment.As a Front Desk Agent, you will be the first point of contact for guests or clients, ensuring a welcoming and positive experience.About the RoleYou will be responsible for handling front desk operations, assisting visitors, and supporting administrative tasks to ensure smooth daily operations.Key ResponsibilitiesFront Desk Operations<ul><li>Greet and welcome guests or visitors in a courteous and professional manner</li><li>Manage check-ins, check-outs, and visitor registrations</li><li>Answer and direct phone calls, emails, and inquiries</li></ul>Customer Service<ul><li>Assist guests with questions, requests, and basic concerns</li><li>Provide accurate information about services, facilities, or policies</li><li>Ensure a positive and seamless experience for all visitors</li></ul>Administrative Support<ul><li>Maintain records, logs, and documentation</li><li>Schedule appointments and manage bookings</li><li>Handle mail, deliveries, and coordination tasks</li></ul>Office &amp; Facility Support<ul><li>Keep the front desk and reception area clean and organized</li><li>Coordinate with other departments as needed</li><li>Ensure smooth communication across teams</li></ul>What We&rsquo;re Looking For<ul><li>Excellent communication and interpersonal skills</li><li>Professional appearance and positive attitude</li><li>Strong organizational and multitasking abilities</li><li>Basic computer proficiency (MS Office, booking systems, etc.)</li><li>Ability to work in a fast-paced environment</li><li>Reliable, punctual, and customer-oriented</li><li>Previous experience is a plus (not required)</li></ul>Schedule &amp; Pay<ul><li>Full-time and part-time positions available</li><li>Flexible shifts, including evenings, weekends, or holidays (if applicable)</li><li>Competitive salary based on experience</li><li>Training and onboarding support provided</li></ul>What We Offer<ul><li>Supportive and professional work environment</li><li>Friendly and welcoming workplace culture</li><li>Opportunities for growth and development</li><li>Career advancement potential</li><li>Long-term opportunities for strong performers</li></ul>Apply NowIf you enjoy interacting with people and providing excellent service at the front desk, we encourage you to apply for the Front Desk Agent position. Shortlisted candidates will be contacted for the next steps.Pay: $20.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Hyatt Place Harbison

Job Summary We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a fast-paced environment.Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly. </li><li>Answer multi-line phone systems efficiently, directing calls accurately and professionally. </li><li>Manage appointment scheduling, calendar management, and coordinate meetings using tools like Google Workspace and Microsoft Office. </li><li>Handle data entry, filing, and maintain organized records with precision and attention to detail. </li><li>Support office management tasks such as supply inventory, photocopying, proofreading documents, and maintaining cleanliness of the reception area. </li><li>Provide excellent customer support by addressing inquiries, providing information, and assisting with administrative needs. </li><li>Perform clerical duties including typing correspondence, proofing documents, and managing office emails with strong computer literacy skills.</li></ul>Requirements<ul><li>Proven office experience or clerical experience with a focus on customer service and administrative support. </li><li>Strong computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and data entry tools. </li><li>Excellent phone etiquette with experience handling multi-line phone systems efficiently. </li><li>Bilingual abilities are highly preferred to serve diverse client needs effectively. </li><li>Exceptional organizational skills with the ability to prioritize tasks and manage time effectively in a busy environment. </li><li>Familiarity with office management procedures such as filing systems, proofreading documents, and calendar management. </li><li>Previous experience as a receptionist or personal assistant is advantageous; experience in medical or dental reception is a plus. </li><li>Ability to maintain confidentiality and demonstrate professionalism at all times. Join our team as a Front Desk Agent where your enthusiasm and organizational prowess will make a meaningful impact every day! We value energetic individuals who thrive on delivering outstanding service while supporting our office operations seamlessly. This is an excellent opportunity to grow your administrative skills in a vibrant workplace dedicated to excellence.</li></ul>Pay: $15.00 - $16.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Triple Play Resort Hotel & Suites

Job post summaryDate posted: July 14, 2025Pay: $15.00 - $16.00 per hourJob description:Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires excellent time management skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Desk Agent will play a crucial role in ensuring a positive experience for all visitors.Duties<ul><li>Greet and welcome guests upon arrival with a friendly demeanor.</li><li>Manage check-in and check-out processes efficiently.</li><li>Handle reservations, cancellations, and modifications using our booking system.</li><li>Provide information about hotel amenities, services, and local attractions.</li><li>Assist guests with inquiries and resolve any issues promptly.</li><li>Perform data entry tasks accurately to maintain up-to-date records.</li><li>Manage calendars for appointments and meetings as needed.</li><li>Conduct administrative tasks such as proofreading documents and managing correspondence.</li><li>Maintain cleanliness and organization of the front desk area.</li><li>Collaborate with other departments to ensure seamless guest experiences.</li></ul>Requirements<ul><li>Proven experience in a front desk or customer support role is preferred.</li><li>Strong time management skills to prioritize tasks effectively.</li><li>Proficiency in data entry and computer literacy, including familiarity with reservation systems.</li><li>Excellent communication skills, both verbal and written.</li><li>Experience as a personal assistant or medical receptionist is a plus.</li><li>Ability to manage calendars and schedule appointments efficiently.</li><li>Strong attention to detail and proofreading skills are essential.</li><li>A positive attitude with a commitment to providing outstanding customer service.</li><li>Ability to work flexible hours, including weekends and holidays as needed.</li></ul>Join us as we strive to create memorable experiences for our guests while fostering a supportive work environment!Job Types: Full-time, Part-timeBenefits:<ul><li>Employee discount</li></ul>Work Location: In personPay: $15.00 - $16.00 per hourWork Location: In person

Hampton by Hilton

Job Summary We are seeking a dynamic and friendly Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with professionalism and enthusiasm.Duties<ul><li>Greet visitors, clients, and staff with a warm, professional demeanor, ensuring a positive first impression. </li><li>Manage multi-line phone systems efficiently, directing calls accurately and courteously. </li><li>Handle incoming correspondence, including emails and mail, with attention to detail and promptness. </li><li>Maintain organized filing systems, data entry records, and ensure all documents are proofread for accuracy. </li><li>Utilize computer skills across Microsoft Office Suite, Google Workspace, and other office management tools to support administrative tasks. </li><li>Assist with calendar management, appointment scheduling, and coordinating meetings for staff or management. </li><li>Support office operations by managing supplies inventory, performing clerical duties like photocopying and proofreading, and maintaining cleanliness of the reception area. </li><li>Provide customer support by addressing inquiries professionally and offering assistance as needed. </li><li>Support bookkeeping tasks using QuickBooks or similar software to track expenses or invoices when required. </li><li>Demonstrate excellent phone etiquette while managing inquiries from diverse callers in a bilingual environment if applicable.</li></ul>Qualifications<ul><li>Proven experience in office management or administrative roles with strong clerical skills. </li><li>Demonstrated proficiency in computer literacy including Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), data entry, and filing systems. </li><li>Experience with multi-line phone systems and excellent phone etiquette. </li><li>Strong organizational skills with the ability to prioritize tasks effectively and manage time efficiently. </li><li>Bilingual abilities are highly desirable to serve diverse client needs better. </li><li>Previous experience as a receptionist in medical or dental settings is a plus but not required; relevant personal assistant experience is also valued. </li><li>Knowledge of bookkeeping software such as QuickBooks is advantageous for supporting financial tasks. </li><li>Excellent proofreading skills combined with attention to detail in all written communication. </li><li>Ability to handle customer service interactions professionally while maintaining a positive attitude in a fast-paced environment. Join us as a Front Desk Agent where your enthusiasm for organization and customer service will make a meaningful impact every day!</li></ul>Pay: From $11.00 per hourWork Location: In person

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