Front Desk Agent (Full Time)

Join Our Team – Be the First Impression That Lasts

The moment a guest walks through our doors, their experience begins with you.

We are looking for a professional, service-driven Front Desk Agent who understands that hospitality is more than a transaction — it’s about creating comfort, confidence, and memorable experiences.

If you are positive, tech-savvy, detail-oriented, and love interacting with people, we’d love to meet you.

What You’ll Do

Guest Experience & Service

• Welcome guests with warmth and professionalism
• Check guests in and out efficiently
• Handle reservations, modifications, and cancellations
• Promote upselling opportunities and loyalty enrollment
• Address guest concerns with empathy and problem-solving
• Personalize service by anticipating guest needs

Financial & Operational Duties

• Accurately handle cash and credit transactions
• Maintain guest data privacy and brand compliance
• Manage room assignments and key distribution
• Uphold confidentiality of financial and guest records

Technology & Systems

• Use Canary Technologies for digital check-in and authorizations
• Communicate via Quore and other internal systems
• Follow WorkEasy scheduling and timekeeping protocols
• Maintain accuracy in attendance and reporting

Professional Standards

• Maintain full uniform compliance with visible name tag
• Present a clean, professional appearance at all times
• No smoking or vaping during work hours or inside the building
• Represent company values through professionalism and respect

What We’re Looking For

• Strong communication and problem-solving skills
• Comfortable with computers and hotel technology systems
• Fluent in English (additional languages a plus)
• Flexible availability including nights, weekends, and holidays
• High school diploma required (college preferred)
• 1+ year hotel front desk or guest service experience preferred
• Ability to lift up to 50 lbs when needed

Performance Expectations

• Participate in quarterly performance reviews
• Maintain strong attendance and accountability
• Contribute to positive guest satisfaction scores
• Follow all safety and security procedures

Why Join Us?

We believe in delivering True Hospitality through:

• Genuine care for our guests
• Professional confidence in our service
• Active listening and responsiveness
• A team-oriented culture focused on excellence

This role is more than checking guests in — it’s about shaping how they remember their stay.

Schedule

Full-time and Part-time opportunities available

Flexible scheduling required

Pay

Competitive hourly wage (based on experience)

If you’re ready to create meaningful guest experiences and grow within a professional hospitality environment, apply today.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you willing to go under background check?

Work Location: In person