Front Desk Agent / Night Auditor

Company Overview
Welcome to a modern extended-stay hotel nestled in a vibrant community, offering guests a comfortable and convenient home away from home. Our hotel features spacious suites, modern amenities, and a welcoming atmosphere designed to cater to both leisure and business travelers.

Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent / Night Auditor to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while providing exceptional guest services. During overnight hours (2 days a week), you will also perform night audit responsibilities to reconcile daily financial transactions, maintain security, and support guest needs with enthusiasm and professionalism.

Responsibilities

• Greet guests warmly upon arrival, assist with check-in and check-out procedures, and handle guest inquiries efficiently.
• Manage multi-line phone systems with professionalism, offering information about hotel services and local attractions.
• Maintain accurate records of all transactions during night shifts, including billing, payments, and adjustments through the night audit process.
• Ensure the safety and security of guests and staff by conducting routine security checks.
• Address guest concerns promptly with a positive attitude, providing solutions that enhance their stay experience.
• Support guest relations by offering personalized service, including handling special requests or accommodations.
• Uphold hotel policies on phone etiquette, guest privacy, and confidentiality at all times.

Experience

• Previous experience in hospitality management or hotel front desk operations is preferred.
• Bilingual or multilingual skills are highly valued to serve diverse guest populations effectively.
• Familiarity with hotel management software and multi-line phone systems is advantageous.
• Strong customer service skills with a focus on guest satisfaction are essential.
• Experience in night audit procedures or hospitality management roles will set you apart.
• Ability to remain energetic, attentive, and professional during overnight shifts is crucial for success. Join us to deliver outstanding hospitality experiences while enjoying a vibrant work environment that values your enthusiasm and dedication!

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Hotel Front Desk: 1 year (Required)

Location:

• Yukon, OK 73099 (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Yukon, OK 73099 (Required)

Work Location: In person