Front Desk Agent (Saudi National)

Front Desk Agent (Saudi National)

SLS Hotels is seeking a Front Desk Agent to serve as the first point of contact for guests at SLS The Red Sea. The role requires a deep understanding of SLS brand values and the ability to handle all aspects of guest arrivals, departures, and in-house services with style and attention to detail.

Key Responsibilities

• Warmly welcome all guests with genuine enthusiasm and a personalized approach.


• Conduct efficient check ins and check outs, ensuring all required guest information is accurately recorded and profiles are updated.


• Escort guests to their rooms when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience.


• Process payments, handle deposits, issue keys, and explain room and hotel features.


• Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.


• Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly.


• Provide accurate information about the hotel's facilities, outlets, and local area happenings.


• Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems.


• Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for.


• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly.


• Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.


• Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.


• Operate the Property Management System (preferably Opera Cloud) confidently for all Front Office functions.


• Manage the Reception email inbox professionally and timely.


• Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.


• Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.


• Close cashier audits at shift end, ensuring alignment of balances and documentation.


• Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets.


• Enroll guests into loyalty programs such as Disloyalty, aiming to meet or exceed set conversion goals.


• Uphold the privacy and confidentiality of all guest information.


• Comply with the hotel's credit policy and all SOPs related to cashiering and guest services.


• Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols.

Additional Information

• Participate in the quality improvement process.


• Maintain a close relationship with other department managers/heads.


• Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.

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