Front Desk Agent/Guest Service Agent

Job Title: Front Desk Clerk/Guest Service Agent

Department: Rooms

Supervisor: Front Office Manager, Guest Service Manager, and/or GM

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth check-in and check-out processes. This role requires excellent customer service skills, hospitality management knowledge, and the ability to handle guest inquiries efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and overall service quality.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Greet guests warmly and professionally upon arrival.

Process check-ins, check-outs, and room assignments efficiently.

Handle guest requests, complaints, and inquiries with courtesy and urgency.

Manage phone calls, reservations, and room availability.

Maintain accurate records and perform basic cashiering duties.

Collaborate with housekeeping and other departments to ensure guest satisfaction.

Uphold safety, security, and cleanliness standards in the front desk area.

Consistently communicate hotel services and amenities to guests.

Effectively communicate shift change over information as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work evenings, weekends, and holidays.

Education and/or Experience

6 months or more of front desk experience; preferably with brand experience

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are there any days or hours you are unavailable to work?

Work Location: In person