Front Desk Agent/Guest Service Agent

Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable stay, creating positive experiences that keep guests coming back. If you thrive in a fast-paced environment and have a passion for hospitality, this is your chance to shine!

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out procedures efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with enthusiasm and problem-solving skills
• Operate multi-line phone systems to answer reservations, questions, and provide information
• Maintain accurate records of guest information, reservations, and billing details
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards
• Assist with night audit procedures to reconcile daily transactions and prepare reports for management
• Promote hotel amenities, services, and local attractions to enhance guest experience

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Strong customer service skills with the ability to handle diverse guest needs professionally
• Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively
• Knowledge of hotel management systems and multi-line phone systems is essential
• Excellent phone etiquette and communication skills to engage with guests confidently
• Ability to work flexible hours, including night shifts, weekends, and holidays as needed
• Previous experience with night audit procedures is a plus but not mandatory
• Passion for hospitality management with a focus on guest relations and service excellence

Join us in creating memorable stays by delivering top-tier guest services! We’re committed to fostering an inclusive environment where energetic professionals can thrive. This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on every guest’s experience.

Pay: From $16.00 per hour

Work Location: In person