Front Desk Agent/Night Auditor

Job Summary
We are seeking a reliable and detail-oriented Front Desk Agent / Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing outstanding customer service while efficiently managing check-ins, check-outs, and guest inquiries. This role also includes performing night audit duties to ensure accurate financial records and hotel operations during overnight hours. Candidates must be flexible and available to work any shift, including:

• Morning Shift: 6:00 AM - 2:00 PM
• Afternoon Shift: 2:00 PM - 10:00 PM
• Night Audit Shift: 10:00 PM - 6:00 AM

This position requires excellent communication skills, attention to detail, and the ability to handle guest requests with professionalism and efficiency.

Duties & Responsibilities

• Greet guests warmly and manage the check-in and check-out process with accuracy and efficiency.
• Handle guest inquiries, special requests, and complaints in a courteous and timely manner.
• Perform night audit duties, including reconciling daily transactions, preparing financial reports, and ensuring all records are accurate.
• Maintain a clean and organized front desk area while following hotel policies and procedures.
• Assist guests with reservations, modifications, and cancellations through phone or in-person interactions.
• Monitor hotel security during overnight shifts, ensuring guest safety and property security.
• Provide guests with information about hotel amenities, local attractions, and transportation services.
• Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.

Experience & Qualifications

• Previous experience in a front desk or night audit role within the hospitality industry is preferred.
• Strong customer service skills with the ability to resolve guest issues effectively.
• Basic accounting or financial reconciliation experience is a plus.
• Familiarity with hotel management software is preferred, but training will be provided.
• Ability to work independently during overnight shifts while maintaining a high level of professionalism.
• Bilingual candidates are encouraged to apply to better assist our diverse guests.

Join our team as a Front Desk Agent / Night Auditor, where you can contribute to creating memorable guest experiences while ensuring smooth hotel operations at all hours!

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount
• Free parking
• Professional development assistance
• Referral program

Work Location: In person