Front Desk and Call Center Specialist

Join a Rapidly Expanding Diagnostic Imaging Team

Our organization is continuing to grow, and we are seeking a Bilingual Front Desk & Call Center Representative (English/Spanish) to become part of our team. As a highly respected diagnostic imaging provider, we are committed to delivering advanced medical imaging services alongside outstanding patient support. If you are personable, detail-oriented, and perform well in a busy healthcare setting, this position offers an excellent opportunity for long-term career growth with an established company.

In this role, you will serve as the first point of contact for patients, helping create the welcoming and professional experience our center is known for.

Key Responsibilities

Provide a Welcoming Experience
Assist patients and guests with a friendly, professional, and positive attitude.

Manage Patient Communication
Handle a large volume of incoming and outgoing calls while providing accurate and helpful information.

Coordinate Appointments Efficiently
Schedule, verify, and organize patient appointments using internal scheduling platforms.

Insurance Verification & Authorizations
Confirm insurance eligibility and support the completion of necessary authorization paperwork.

Maintain Accurate Records
Update and manage patient information while complying with HIPAA and confidentiality standards.

Administrative Support
Perform general office duties including scanning, faxing, filing, and document management.

Deliver Outstanding Patient Care
Respond to patient inquiries with compassion, professionalism, and a problem-solving mindset.

Qualifications

Bilingual in English and Spanish – Required
Must be able to communicate fluently and professionally in both languages.

Previous Healthcare Experience
Minimum of 1 year of experience in a medical office, reception, or healthcare call center setting preferred.

Insurance Experience Preferred
Knowledge of insurance verification and prior authorizations is highly valued.

Excellent Communication Skills
Professional, courteous, and confident both over the phone and in person.

Organized & Patient-Oriented
Able to multitask, remain composed under pressure, and provide excellent service to patients.

Why Work With Us?

• Join a respected and established imaging center with a strong reputation
• Enjoy reliable full-time hours and competitive compensation
• Work in a collaborative environment with advancement opportunities
• Play an important role in improving the patient experience every day

If you are seeking a dependable healthcare career with a trusted organization where your contributions are appreciated, we encourage you to apply today and become part of a team dedicated to exceptional patient care.

Job Type: Full-time

Application Question:

Do you possess strong computer proficiency, including experience with office systems and multi-line phone operations?

Security Clearance:

Confidential clearance preferred

Work Setting:

In-person position

Pay: From $18.00 per hour

Work Location: In person