Front desk and dental insurance coordinator

Job Overview
We are seeking a dynamic and detail-oriented Front Desk and Dental Insurance Coordinator to join our vibrant dental team. This role is essential in creating a welcoming environment for patients while efficiently managing insurance processes and administrative support. The ideal candidate will possess excellent communication skills, a strong understanding of dental and medical terminology, and proficiency with various electronic health record (EHR) systems. Your energy and organizational skills will help ensure smooth clinic operations, accurate insurance verification, and exceptional patient service. This paid position offers an exciting opportunity to grow within a supportive healthcare environment dedicated to delivering outstanding care.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Verify patient insurance coverage using systems such as Epic, Dentrix, Eaglesoft, and Athenahealth
• Review and update patient medical and dental records accurately within EHR systems like Meditech, eClinicalWorks, or similar platforms
• Assist patients with insurance questions, co-payments, and billing inquiries while maintaining HIPAA compliance
• Schedule appointments efficiently using dental office management software and coordinate patient flow throughout the day
• Process medical and dental claims, perform collections on outstanding balances, and follow up on unpaid accounts
• Maintain organized filing of medical records, insurance documents, and administrative files with attention to detail

Skills

• Strong knowledge of dental terminology, medical coding (CPT, ICD-9/10), and insurance verification procedures
• Experience with EMR/EHR systems such as Epic, Meditech, eClinicalWorks, or Dentrix; familiarity with Eaglesoft preferred
• Proficiency in Microsoft Office Suite including Word, Excel, and typing skills for documentation review and data entry
• Excellent phone etiquette with multi-line phone system handling; ability to communicate clearly and professionally
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Prior clinic or dental office experience demonstrating familiarity with front desk operations and medical billing processes
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times

Join us in delivering compassionate care while managing vital administrative functions! This role is perfect for motivated individuals eager to contribute to a high-energy healthcare environment where your skills make a real difference. We value your expertise in medical billing, insurance processing, and office management—helping us provide seamless service from the front desk to the treatment room.

Pay: $23.00 - $37.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person