Front Desk Assistant

We’re a high-energy, no-ego, client-obsessed training facility, and we’re looking for the ultimate first impression. That’s where you come in.

Paradigm Sport is an athlete training center built for performance—from youth players to pros, and weekend warriors to everyday go-getters. We specialize in personal training, group classes, sport-specific training, and youth & teen performance programs. We believe athletes lead better lives—and we created Paradigm to help them get there.

We're currently looking for a Front Desk Assistant who thrives in a fast-paced, team-driven environment and brings great energy into every interaction. You’ll be the first face our clients see when they walk in the door, and the person who keeps the front-of-house running smoothly.

You’ll thrive here if:

• You’re naturally warm, welcoming, and great with people
• You take initiative, anticipate needs, and love being two steps ahead
• You can multitask like a pro and stay cool under pressure
• You have a strong attention to detail and pride in doing things right the first time
• You’ve got a problem-solver mindset and aren’t afraid of tech hiccups or printer jams
• You’re excited about being part of a community that prioritizes performance, connection, and growth

Not your vibe if:

• You're easily overwhelmed by juggling multiple tasks or people
• You wait to be told what to do next
• You don’t like to get your hands dirty (sometimes literally—we provide a towel service and are running loads of laundry constantly)
• You think "front desk" means "just answering phones"

What you’ll be doing:

• Be the go-to for welcoming clients and setting the tone for their visit
• Support coaches and the Office Manager with daily operations and projects
• Handle class check-ins, phone calls, and client questions with ease and professionalism
• Schedule all appointments and help manage classes bookings
• Keep our training center spotless and running smoothly
• Manage inventory of retail items and office supplies
• Ensure the Paradigm brand and culture is felt the moment someone walks in the door

Requirements:

• Outstanding customer service skills
• Strong communication and organizational skills
• Positive, team-oriented attitude with a “pitch-in wherever needed” mindset
• Tech savvy and comfortable troubleshooting minor issues
• Flexible availability (some evenings/weekends may be required)
• Bonus points for experience in hospitality, office management, fitness, or retail

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount

Ability to Commute:

• Santa Cruz, CA (Required)

Ability to Relocate:

• Santa Cruz, CA: Relocate before starting work (Required)

Work Location: In person