Front Desk Assistant

Reports to: Office Manager / Lead Chiropractor

Job Summary:

The Chiropractic Front Desk Specialist is the first point of contact for patients and plays a vital role in creating a positive, welcoming experience. This position is responsible for managing front desk operations, including patient check-in/check-out, scheduling, answering phones, and administrative support. The ideal candidate is organized, friendly, and able to multitask in a fast-paced healthcare environment.

Key Responsibilities:

Patient Interaction & Scheduling:

• Greet patients warmly and professionally upon arrival.
  
• Manage patient check-in and check-out procedures.
  
• Schedule appointments and follow-up visits accurately.
  
• Answer incoming phone calls, return messages, and handle inquiries.
  
• Maintain patient confidentiality in accordance with HIPAA regulations.
  

Administrative Duties:

• Verify insurance and collect copays or outstanding balances.
  
• Input and update patient information in the electronic health record (EHR) system.
  
• Confirm appointments and handle cancellations or rescheduling needs.
  
• Prepare necessary forms, charts, and documentation for appointments.
  
• Assist with data entry, filing, and maintaining organized records.
  

Clinic Operations Support:

• Ensure the front desk area is clean, organized, and fully stocked.
  
• Support office-wide initiatives to improve patient retention and satisfaction.
  
• Assist in triaging patient needs and alerting staff when appropriate.
  
• Communicate effectively with chiropractors, therapy staff, and office personnel to
• support efficient clinic flow.

Customer Service:

• Provide excellent customer service and help resolve basic patient concerns.
  
• Educate patients on office policies, services, and wellness plans.
  
Maintain a calm and courteous demeanor during busy times or in stressful situations.

Qualifications:

• High school diploma or equivalent (some college preferred).
  
• Previous experience in a healthcare, chiropractic, or front desk setting preferred.
  
• Strong organizational and multitasking abilities.
  
• Proficient in EHR systems, scheduling software, and office technology.
  
• Friendly, professional demeanor with excellent verbal and written communication skills.
  
• Knowledge of chiropractic terminology and therapies is a plus.

Qualifications:

• High school diploma or equivalent (some college preferred).
  
• Previous experience in a healthcare, chiropractic, or front desk setting preferred.
  
• Strong organizational and multitasking abilities.
  
• Proficient in EHR systems, scheduling software, and office technology.
  
• Friendly, professional demeanor with excellent verbal and written communication skills.
  
Knowledge of chiropractic terminology and therapies is a plus.

Work Environment:

This is a patient-facing role in a fast-paced chiropractic clinic. The Front Desk Specialist must be adaptable, reliable, and able to deliver exceptional service while managing multiple administrative tasks efficiently. Other duties as assigned.