Front Desk Associate

Job Summary

Nature’s Spa is seeking a personable, professional, and detail-oriented Front Desk Associate. As the first point of contact for our guests, you will set the tone for their experience by creating a warm, welcoming environment and ensuring every client feels valued.

This is a fast-paced, client-focused role that requires strong communication, computer proficiency, multitasking skills, and an eye for detail. Professional appearance and demeanor are essential.

Responsibilities

• Greet and check in clients with warmth and professionalism
• Manage phone calls, scheduling, and client records using our booking system
• Assist with retail sales, product recommendations, and upselling spa services
• Support spa operations by assisting staff and maintaining a clean, organized, and efficient environment
• Contribute to social media presence and marketing efforts (familiarity with platforms and tools such as Canva is highly preferred)
• Represent Nature’s Spa with a polished, professional, and service-oriented mind

Qualifications

• High school diploma or GED required
• Minimum 2 years of customer service experience (spa, hospitality, or retail preferred)
• Strong computer and organizational skills; experience with Meevo is a plus
• Familiarity with social media platforms and content creation tools (e.g., Canva)
• Weekend availability is required — candidates unable to work at least one weekend day each week will not be considered

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• Employee discount
• Professional development assistance

Education:

• High school or equivalent (Required)

Experience:

• customer service (spa hospitality or retail): 2 years (Required)

Ability to Commute:

• Charlotte, NC 28226 (Required)

Work Location: In person