Front Desk Associate

Zest Property Management is seeking a professional, reliable Front Desk Associate / Property Management Assistant to join our team in a fast-paced, high-growth environment.

This is a hybrid role that combines front desk responsibilities with administrative support for our property management team. The ideal candidate is organized, tech-savvy, and thrives in a dynamic office setting where priorities can shift quickly. They are client facing and will interact with a variety of residents, property investors, vendors daily.

This position is in-office, Monday–Friday, 9:00 AM – 5:00 PM (no remote option).

Front Desk Responsibilities

• Greet clients, tenants, and vendors in a professional and welcoming manner
• Answer and route incoming calls with strong customer service and attention to detail
• Manage office flow and ensure a clean, organized front desk environment
• Assist in the coordination of office events (like taco day, etc)

Property Management Support

• Assist with tenant communications, including:
• Delinquency follow-ups
• Lease renewal outreach
• Support property managers with administrative tasks and documentation
• Help coordinate internal communication across departments (maintenance, accounting, leasing, etc.)
• Enter and manage data within AppFolio and other systems

Technology & Systems

• Work within AppFolio (property management software)
• Utilize AI tools, including Front Desk AI, as part of daily workflow
• Accurately document interactions, notes, and updates in internal systems
• Use Microsoft products like Sheets, Docs, etc.

Requirements (Please Read Carefully)

• 2+ years of administrative, front desk, or customer service experience
• Strong communication skills (phone, email, and in-person)
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced environment with shifting priorities
• Must be comfortable using technology and willing to learn AI-based tools
• Professional appearance and demeanor (client-facing role)
• Ability to multitask and support multiple departments as needed
• Dependable with strong follow-through

Preferred Qualifications

• Experience in property management or real estate
• Familiarity with AppFolio or similar property management software
• Experience handling sensitive conversations (collections, lease renewals, etc.)

What We’re Looking For

• A team player who is willing to jump in wherever needed
• Someone who can stay calm, organized, and professional under pressure
• Strong administrative thinker who can keep things moving behind the scenes
• A proactive communicator who doesn’t let tasks fall through the cracks
• Extremely detail oriented and takes ownership of follow up taks

Position Details

• Full-time, in-office (Monday–Friday, 9:00 AM – 5:00 PM)
• Professional office environment
• Ongoing training provided, including Fair Housing compliance
• Compensation is based on experience, with higher pay available for candidates with property management or AppFolio experience.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus pay

Application Question(s):

• Are you comfortable working with AI platforms?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person