Front Desk Associate

```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring all necessary information is obtained
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints, escalating issues as necessary
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management
- Collaborate with other hotel departments to ensure guest satisfaction

```Experience```
- Previous experience in hospitality management or a similar role preferred
- Knowledge of hotel operations and procedures
- Excellent phone etiquette and communication skills
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle difficult situations with professionalism and empathy
- Familiarity with front desk software systems (e.g., property management systems)
- Experience with night audit procedures is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, exceptional customer service skills, and attention to detail will contribute to creating a positive guest experience. Join our team and be part of providing outstanding hospitality services.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Job Types: Full-time, Part-time, Temporary, Seasonal

Pay: $13.50 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Ability to Relocate:

• Lake Delton, WI 53965: Relocate before starting work (Required)

Work Location: In person