Front Desk Associate

Front Desk Associate Job Description

The role of a Front Desk Associate with Eximia Reserch is crucial for ensuring smooth operations and providing excellent patient care. The job description typically includes the following responsibilities:

• Welcoming Patients: Greet patients and visitors, creating a positive first impression.
• Scheduling Appointments: Manage appointment scheduling and maintain accurate patient records.
• Communication: Handle incoming calls, emails, and messages, ensuring prompt and professional communication.
• Billing and Payments: Process payments and handle billing inquiries with precision and integrity.
• Office Administration: Support office administration and coordination, ensuring all front office activities run smoothly.
• Advocacy: Advocate for patients and communicate office policies and procedures.
• Customer Service: Provide excellent internal and external customer service via telephone, fax, or face-to-face contact.
• Health Insurance Knowledge: Maintain an understanding of health insurance and its application to services offered.
• HIPAA Compliance: Uphold HIPAA compliance at all times, protecting sensitive patient information.
• Training and Development: Participate in ongoing training and development to stay adept with the latest in healthcare protocols and office technology.
• These responsibilities highlight the importance of the Front Desk Associate in maintaining the hospital's operational efficiency and ensuring a positive patient experience.

Pay: $18.00 - $22.00 per hour

Work Location: In person