Front Desk Associate

Key Responsibilities

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  Greet residents and guests promptly with a professional and welcoming demeanor

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  Manage building access, visitor logs, and resident notifications

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  Answer and direct incoming calls in a clear and courteous manner

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  Accept and log packages, deliveries, and service requests accurately

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  Maintain a clean, organized, and controlled front desk area

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  Monitor lobby activity and report any concerns or incidents appropriately

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  Follow property-specific procedures and Stratton service standards at all times

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  Coordinate with property management and on-site staff as needed

Qualifications

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  Prior front desk, concierge, hospitality, or customer service experience preferred

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  Strong communication and interpersonal skills

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  Professional appearance and demeanor

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  Reliable, punctual, and detail-oriented

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  Comfortable using computers, phones, and basic systems

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  Ability to remain composed and attentive throughout the shift

Schedule

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  Flexible scheduling based on property needs

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  Day, evening, and overnight shifts available

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  Full-time and part-time positions offered

Compensation

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  Competitive hourly pay based on experience and schedule

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  Opportunities for growth into lead or full-time site roles

Work Environment

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  Indoor, customer-facing role within a residential community

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  Requires standing, walking, and maintaining an active lobby presence