Front Desk Associate

About us

We are a Ramada by Wyndham property located in Windsor Locks, CT. Ramada is designed for the everyday traveler, whether for in town business or exploring a new city for a successful trip.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting

Job Description

We are seeking knowledgeable and enthusiastic candidates to join our team. The Ramada by Wyndham will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a customer service role, also must have hotel or hospitality related experience
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

MUST HAVE HOTEL EXPERIENCE OR HOSPITALITY EXPERIENCE

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Windsor Locks, CT 06096 (Required)

Ability to Relocate:

• Windsor Locks, CT 06096: Relocate before starting work (Required)

Work Location: In person