Front Desk Associate

We are looking for a professional, organized, and customer-focused Front Desk Assistant who will also support business development activities for the gym. The ideal candidate should have strong communication skills, attention to detail, and the ability to maintain a welcoming and well-organized environment for members and visitors.

Key Responsibilities

Front Desk & Customer Service

• Welcome members and visitors in a friendly and professional manner.
• Handle check-ins, inquiries, emails, phone calls, WhatsApp messages, and appointment scheduling.
• Assist members with memberships, payments, renewals, and general information.
• Maintain accurate records and daily administrative tasks.
• Ensure smooth front desk operations during working hours.

Gym Cleanliness & Facility Monitoring

• Regularly inspect the gym premises, reception area, changing rooms, and training areas to ensure cleanliness and proper presentation.
• Coordinate with cleaning staff and dictate cleaning requirements whenever necessary.
• Report maintenance issues, damages, or hygiene concerns to management promptly.
• Help maintain a safe, clean, and welcoming environment for all members.

Business Development Coordination

• Act as a Business Development Coordinator by supporting member growth and retention initiatives.
• Follow up with leads, potential clients, and inactive members.
• Assist in promoting gym packages, offers, events, and partnerships.
• Coordinate marketing-related activities and support social media/customer engagement when required.
• Build positive relationships with members to enhance customer satisfaction and business growth.

Requirements

• Previous experience in customer service, front desk, reception, or administration is preferred.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of Microsoft Office and communication platforms.
• Strong organizational and problem-solving skills.
• Ability to monitor operations independently and take initiative when needed.

Preferred Qualities

• Friendly and confident personality.
• Leadership mindset with attention to cleanliness and member experience.
• Sales or business development experience is an advantage.
• Passion for fitness and wellness industry is preferred.
• Ability to handle customers and all the other work related encounters with its most professionalism.

Pay: From AED2,000.00 per month

Work Location: In person

Application Deadline: 21/05/2026