Front Desk Associate

About us

GuestHouse Inn is a small business in Enumclaw, WA 98022. We are social, supportive, customer-centric and our goal is to provide great guest experiences with a 'home away from home' feel.

Our work environment includes:

• Relaxed atmosphere
• On-the-job training

~MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE~

Essential Duties/Responsibilities:

* Checking in/out guest arrivals and departures.

* Monitor and maintain the cleanliness and organization of various work areas including, but not limited to: Lobby, Restrooms, Breakfast room and Office.

* Set up for and open breakfast each morning at the designated hours.

* Processes the Night Audit functions to post overnight room charges and open the next calendar day.

* Courteously answer inquiries and accept in-person and phone reservations by accurately communicating hotel rates and information.

* Resolve guest concerns, questions and complaints.

* Performs other duties as assigned, requested or deemed necessary by leadership.

Job Qualifications:

* Must be over 18.

* Must have reliable transportation.

*Must be flexible with the work schedule and be able to work Dayshifts, Evenings and Graveyards.

* Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

* Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

* Must have the ability to read, interpret and to readily communicate (in English), both verbally and in writing, information relating to his/her profession using proper grammar, punctuation, and spelling.

* Must have the ability to remain on task and work diligently independent of direct supervision.

* Must be able to think critically and resolve problems efficiently.

* Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

* Must have a firm understanding of Windows-based computers, proficient typing skill, and working knowledge of Microsoft Office.

* Must have or acquire proficiency in OPERA Property Management System.

Pay: From $17.15 per hour

Benefits:

• Flexible schedule

Work Location: In person