Front Desk Associate

We are looking to hire a front desk agent

• Shifts are 8 hours. Must be available for the full 8 hours
• Must be available weekends and holidays.

Job duties include but are not limited to:

• Checking guests in and out of the hotel.
• Ensuring guest satisfaction up to brand service standards
• Learn and use the hotel's property management system and computer system.
• Answer guest inquiries regarding local activities, restaurants, special sites and directions
• Resolving guest issues/complaints
• Maintain a hospitable and friendly attitude with guests and hotel staff
• Build guest loyalty by providing exceptional guest service
• Make and modify hotel reservations
• Ability to answer a multi line phone system
• Learn about the hotel's layout, guestrooms, and amenities and be able to sell the hotel accordingly.
• Stand for up to 3 hours at a time
• Business professional attire.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person