Front Desk Associate - Fitness & Wellness

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, a lawn and racquet club, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:

Responsible for the accurate and efficient handling of activity reservations for members and guests. Activities include private trainings, group classes, workshops, special events, holiday workouts and 5K race sign-ups.

Essential Job Functions:

• Complete opening and closing duties per current standards.
• Answer telephone and emails in an efficient and professional manner.
• Manage messages and calendar for wellness professionals.
• Maintain up to date information regarding class schedule and events.
• Take reservations for members and cancel from classes as needed
• Assist in notifying members and canceling classes when classes do not meet the current minimum standard
• Assist in reserving private sessions with wellness professionals in NorthStar via reservation sheet
• Attend weekly team department meeting.
• Check in members and process no show fees and guest fees as applicable.
• Participate in filling out the daily report, inputting class numbers, revenue, and, member comments.
• Maintain the organization of the retail merchandise, adjusting displays, stocking, and rotating stock.
• Maintain organization and cleanliness of the Moreland studio front desk
• Assist with ordering and invoicing as needed.
• Maintain organization and cleanliness of the tennis shop.
• Assist customers in sales and selection of merchandise.
• Assist with monthly inventories.
• Process sales via POS system.
• Assist with tennis operations as needed. Including but not limited to restocking water or towels, regularly checking online class calendar, and assist with facility related issues or goals.

Qualifications:

• Must be able to greet guests and members in a friendly, gracious, and cordial manner.
• Retail experience preferred. Strong proficiency in computer based reservations, calendar, and POS transactions.
• Hospitality experience in resort or club environment preferred
• Working knowledge of fitness and wellness preferred.
• Excellent written and verbal communication skills, fluency in English.
• Ability to develop positive relationships, always be humble, and crush expectations

Physical Requirements:

• Work tasks are performed both indoors and outdoors.
• Must be able to lift 50lbs.
• Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.