Front Desk Associate - Part Time

We are looking for two Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include answering phone calls, making reservations, registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service or experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Shift Requirements

This position is for 20-25 hours per week, various shifts, and can include weekends and revolving Holidays. There may also be opportunity to work additional shifts and if desired, possbly work into a full time position. This shift will learn to run Night Audit as well. This is a great job for anyone looking to make some extra money and are flexible on when they work. Along with an hourly wage, we offer commissions as well.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role are a plus but not required
• Customer service attitude
• Excellent communication and organizational skills as well as a team player

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Free parking
• Referral program

Ability to Commute:

• Saint George, UT 84770 (Required)

Ability to Relocate:

• Saint George, UT 84770: Relocate before starting work (Required)

Work Location: In person