Front Desk Associate (Part-Time, Non-Seasonal)

Position: Part-Time Front Desk Associate Location: Fremont – 710 N 34th St, Seattle, WA 98103 Shifts:

• Saturday: 7:30 am – 3:00 pm
• Sunday: 7:30 am – 3:00 pm
• Monday: 9:30 am – 7:30 pm (25 hours per week)

About Flow Fitness

Flow Fitness is one of Seattle's premier fitness clubs, offering highly effective personal training, a wide variety of classes, top-of-the-line strength and conditioning equipment, and fully stocked locker rooms with complimentary towel service. More than just a gym, we are a community where people come together to work hard, share a life well lived, and get stronger by lifting each other up. Our mission is to provide the teaching, tools, motivation, and environment that people love, helping anyone move more every day to live a life of fun and fulfillment.

Job Overview

As a Front Desk Associate, you will support an environment and community that empowers people to improve their quality of living through health and fitness. You'll be the face of Flow Fitness, creating impactful and life-changing experiences for our members with your friendly, approachable, and confident customer service attitude.

Key Responsibilities:

• Greet members by name and get to know their lives
• Answer phone calls, check and return emails, resolve member questions
• Maintain cleanliness and organization on the gym floor and locker rooms
• Set up classes and ensure all amenities are stocked
• Advocate for members, communicate their needs within the company
• Deliver amazing first impressions for new visitors, accurately represent the gym’s benefits, and tailor information to each individual
• Assist with membership sign-ups and upsell services when appropriate
• Educate members on how to maximize their gym experience
• Protect the integrity of the business by ensuring only authorized individuals use the gym, keeping the cash register balanced, and safeguarding member privacy
• Uphold the mission and core values of Flow Fitness in every interaction

About You

You share our energy and enthusiasm for creating the best experience for our clients. You are reliable, flexible, attentive, and eager to learn. You enjoy problem-solving, staying busy, and working as part of a team. You promote health and fitness as a lifestyle and strive to execute tasks with high quality, organization, and a positive attitude-even when under pressure.

You intuitively embody our core values:

• Technique: Attention to detail and focus on impactful actions
• Endurance: Tirelessly exceed expectations
• Strength: Collaborate as a team to accomplish tasks of all sizes
• Speed: Act proactively with urgency and purpose
• Flexibility: Adapt quickly and innovate
• Fuel: Value knowledge, educate, and learn continuously
• Heart: Show compassion and love for what you do
• Recovery: Prioritize self-care, both mentally and physically

Qualifications

• Ability to twist, squat, reach, and bend to lift up to 45 lbs; able to be on feet for extended periods
• Non-seasonal: Candidates must intend to stay for at least 6+ months
• Able to work at both our Fremont and South Lake Union locations.
• Consistent availability for the set of shifts; holiday availability required (excluding Christmas Day)
• 2 years of customer service experience preferred
• Experience managing emails, calendars, Microsoft Word/Excel
• Excellent communication and organizational skills
• Experience with MindBody Software, Outlook, Microsoft Teams, and Google Drive is a plus
• High school diploma or equivalent preferred

Compensation & Benefits

• Starting pay: $21.00 per hour
• Semi-annual pay raises: $0.25 increase for standard of excellence, potential for additional $0.25 for high performance
• Simple IRA Savings Account with 3% employer match
• Paid sick leave
• Free gym membership with unlimited gym and class access
• Free Plus 1 membership with unlimited access
• Complimentary locker room amenities, showers
• Consistent set of shifts each week
• 25% off store merchandise
• Express your style: employee shirt provided, wear closed-toe shoes, and express yourself professionally (jeans, shorts, jackets, hats, tattoos, piercings, blue hair, etc.)
• A supportive team environment

How to Apply

Email your application to with the subject: "Your Name – MET Application" to elizabeth@flowfitnessseattle.com. Attach your resume and a cover letter that includes:

• Your work availability and any time-off requests for the next 90 days.
• A brief statement on why you’re passionate about fitness and customer service.
• A few dates/times for a phone interview.

Training:

• 20–30 hours paid training on a flexible schedule
• Official shifts begin after training is complete

We strongly encourage candidates of all backgrounds and identities to apply. We are committed to building a supportive workplace where you can be yourself and achieve your life goals while making fitness a positive experience for everyone.

Job Type: Part-time

Pay: From $21.00 per hour

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Ability to Commute:

• Seattle, WA 98103 (Required)

Ability to Relocate:

• Seattle, WA 98103: Relocate before starting work (Required)

Work Location: In person