Front Desk Associate/Sales Associate

Front Desk Associate (Full-Time)

Job Description:
We are seeking a professional and welcoming Front Desk Associate to join our team full-time. The ideal candidate will be the first point of contact for our patients, ensuring they have a positive and seamless experience from the moment they walk in.

Responsibilities:

• Greet and check in patients with a warm and friendly demeanor.
• Answer phone calls, schedule appointments, and manage the medspa’s calendar.
• Provide patients with information about services, treatments, and products.
• Handle patient inquiries and provide exceptional customer service.
• Maintain the reception area, ensuring it is clean and organized.
• Process payments and manage patient accounts.
• Assist with administrative tasks such as filing, data entry, and inventory management.
• Coordinate with medical aestheticians and other staff to ensure smooth patient flow and efficient operations.
• Manage patient records and maintain confidentiality.
• Participate in promotional activities and assist in marketing efforts.
• Handle other duties as assigned.

Knowledge & Skills:

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient in using computer software, including practice management software.
• Familiarity with social media platforms for promotional purposes.
• Ability to learn and understand the clinical language of a medical aesthetics practice.
• Flexible and adaptable to changes in workflow and schedules.
• Strong customer service skills with a patient-centric approach.

Qualifications & Experience:

• High school diploma or equivalent.
• Minimum of 4 years of experience in a front desk or customer service role, preferably in a med spa, medical, or wellness environment.
• Proficiency with office software and equipment.
• Knowledge of skincare and aesthetic treatments is a plus.

Job Type:
Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person