Front Desk Attendant

The Organization

New 42 catalyzes the power of performing arts to spark new perspectives, incubate new works and create new opportunities for us all. Through the nonprofit’s signature projects — New Victory Theater (New York City’s premier theater for kids and families) and New 42 Studios (“Broadway’s secret laboratory”) — New 42 makes extraordinary performing arts a vital part of everyone’s life, from the earliest years onward.

We believe that representation matters both on the stage and behind the scenes, and seek employees who feel the same. We also know that creative people often come with non-traditional resumes and experience; if you believe you’d be a great fit here, please don’t count yourself out—we want to hear from you! Read more below on how to apply.

The Position

New 42 seeks a Front Desk Attendant / FLSD , who will join an experienced team to provide superior customer service as the first impression of the organization in the New 42 Studios building and on occasion, the New Victory Theater. They will also work closely with the Associate Director, Studio Operations to ensure all building protocols are followed while maintaining a secure environment.

Primary Duties and Responsibilities

Maintaining a professional demeanor at all times:

• Exhibit the highest level of customer service while assisting staff, renters, tenants, visitors and guests
• Maintain building security and conduct screenings to ensure that only authorized persons enter buildings
• Answer phones, accept deliveries, including mail, and maintain related logs
• Maintain a visible presence in lobbies and perform required patrols
• Enforce building policies and procedures within the scope of the position and promptly escalate matters that require supervisory review or intervention
• Monitor alarms and systems
• Monitor the environment and security cameras, with the keen ability to detect suspicious and unsafe activity
• Prepare reports on accidents, incidents, and suspicious activities
• Conduct fire and life safety related duties and enforce compliance with all safety policies and procedures as required by FDNY and New 42
• Learn and follow established emergency action plans and procedures
• Essential duties and responsibilities may differ by building

Essential Knowledge and Qualifications:

• 3 years relevant experience
• High School Diploma or GED required
• Must have a valid New York State Security Guard License
• Must have F-89 Fire and Life Safety Director (FLSD) certification or be able to obtain one within 60 days of hire
• English language fluency
• Exceptional customer service and interpersonal communication skills
• Strong written and verbal communication skills
• Comfort with technology and digital tools such as Google and/or Microsoft suites, tablets or other building entry systems
• Interest in, or knowledge of the performing arts, arts education, or other arts and culture forms a plus

Physical Demands & Working Environment

• Regular schedule includes evenings and weekends
• Must be able to work some holidays
• Ability to stand and be mobile for long periods of time
• Ability to lift up to 50 lbs

Why Should I Apply?

Be a part of this leading non-profit performing arts organization that is committed to empowering young people, artists and educators through the performing arts.

In addition to a competitive salary, New 42 offers a strong employee benefit package which includes comprehensive Health Insurance, Flexible Spending Account, 403(b) Retirement Plan, Employee Pension, and Paid Time Off.

Equal Opportunity Employer

New 42 is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: New 42 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, predisposition or carrier status, disability, age, military or veteran status, or any other status protected by applicable law.

Accessibility Needs

Any applicants needing accommodations for accessibility purposes, please don't hesitate to let us know what you need.

Applicants must submit the following to be considered for the position:

• Cover letter expressing specific interest in and qualification for the position
• Resume