Front Desk Attendant

Job Summary

Responsible for ensuring that guests receive the highest level of customer service for Annapolis’ Recreation and Parks. Responsible for providing assistance and knowledge of facility rental and other center information. This front desk attendant will work weekdays and weekends.

Essential Job Functions

Distinguishing features of the class
An employee in this class provides customer service to the front desk. This includes answering phones, and equipment check out. Also works with other professionals throughout the center to ensure satisfied members and guests of the center.
Examples of work (illustrative only)
Assign staff for front desk and pool parties
Provide exceptional customer service to members & guests
Keep front desk area, lobby area, locker rooms, and parking lot neat and presentable at all times
Coordinate pool parties
Ensure building procedures are followed daily
Serves as initial customer service contact for members at the front desk and snack bar, including answering phone, questions, welcoming and signing in visitors, and other public communications
Responsible to assure phone and computer systems are functioning properly
Assist Program Staff as needed
Assist to ensure cleanliness and brochure distribution of lobby area/bulletin boards for inappropriate information/out of date materials
Other duties as needed.

Qualifications

Required knowledge, skills and abilities
Comprehensive knowledge of the principles and practices of customer service, one year of related customer service job experience; ability to work with the general public in a tactful way; general knowledge of first aid/CPR practices and techniques; ability to develop and maintain effective relationships with co-workers and activity participants.

Acceptable experience and training
Considerable organizational, direct customer service and clerical experience or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Employment Conditions

Physical ability: ability to operate multi-line phone equipment.
Visual ability: sufficient to observe recreation activities.
Hearing ability: sufficient to hold conversation with other individuals both in person and over a
telephone.
Speaking ability: Ability to communicate effectively with other individuals in person and over a
telephone.
Freedom from mental disorders, which would interfere with performance of duties as described.