Front Desk Care Coordinator

Overview
We are seeking a highly organized and personable Front Desk Coordinator to join our team. This role is vital in creating a positive first impression of our practice. This position offers an engaging environment where attention to detail, professionalism, are highly valued.

Duties

• Greet visitors and clients warmly, providing outstanding customer service at all times
• Check-in/check-out all patients by obtaining accurate and up-to-date demographic and insurance information at each patient visit.
• Answer telephone promptly and in a polite and professional manner, redirecting calls if needed.
• Collect copayments/deductibles from all patients; collect payments on past due bills, assist patients with questions regarding bills and escalate those issues to appropriate parties.
• Assist with insurance verification of new patients and established patients with new insurance.
• Schedule appointments and make reminder appointment calls.
• Remain familiar with insurances that are in/out of network, need a referral, have other special circumstances.
• Maintain an accurate cash box, including end-of-day balancing.
• Always keep the waiting area clean and neat, restocking sample bowl, coffee station and patient snacks throughout the day as needed.
• Must exercise the utmost diplomacy and tact to provide excellent customer service for patients.
• Maintain knowledge of current retail offerings, including products, specials, cosmetic services offered, manufacturer discounts and programs, etc.
• Practice confidentiality and privacy protocols in accordance with the practice policies and HIPAA requirements.
• Adhere to all practice policies on safety and security.
• Performs all duties and services in full compliance with Derma Core Values.

Experience

• Prior office experience in a medical or dermatology specific practice preferred
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Excellent communication skills, including phone etiquette and customer support experience
• Previous experience with electronic medical records and Modernizing Medicine (EMA) specifically a bonus

Who will succeed in this role? Someone who:

• Has a great attitude, even when things might not be going perfectly smoothly
• Handles tricky situations on their feet with tact and warmth
• Isn't afraid of change
• Likes to learn and catches on to new concepts quickly
• Develops rapport easily with patients and co-workers
• Strives to do a good job and isn't satisfied with "good enough"
• Asks questions

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you previously worked in a medical office?
• How familiar are you with insurance verification and benefits?

Shift availability:

• Day Shift (Preferred)

Work Location: In person