Front Desk Clerk | Hilton Ocala

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Do you have the J Quality?

https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

Hilton Ocala is one of four Meyer Jabara properties in Florida; our beautiful 196- room property has 6 spacious event rooms to host a plethora of memorable occasions, as well as our tented outdoor event space.

We are currently seeking a part-time enthusiastic candidate to join our banquet setup team.

What You’ll Do:

• Balance all room revenue, F&B revenues and room expenses
• Balance all room and tax charges
• Performs all GSA functions as required
• May perform duties associated with Night Manager responsibilities
• Posting charges to guest accounts
• Processing payments from guests
• Selling and upselling rooms to “walk-in” customers
• Maintaining daily logs
• Balancing shift work and cash drawers
• Listening to or anticipating and responding to guest complaints.
• Use established greetings when answering the phone or meeting guests in person
• Promote, answer questions about, and enroll in Hilton’s Honors program
• Registers guests in and out of the hotel in a prompt, courteous and timely manner
• Upsells hotel rooms according to standard
• Prepares for group check in/out and responds to hotel service requests
• Processes customer payments according to established policies and procedures
• Responsible for balancing drawer at end of shift
• Handles all incoming phone calls
• Notifies supervisor of incidents that affect normal business operations or guest services
• Book guest reservations
• Handle guest complaints and pass on to Manager or Supervisor if you unable to handle it.
• Review Front Office logbook daily to monitor all activities
• Maintaining updated information on room availability, reservations and guest messages through KIPSU
• Review SALT, Trip Advisor, for Alerts, and either respond, or reach out to next Manager or Supervisor who comes on shift.
• Review CRM report for all guest requests

What You Need to Succeed:

• Ability to read and write fluently in English
• 2nd language helpful
• Customer service experience helpful
• Previous front desk experience helpful
• Brand experience preferred, but not required

Selected candidate will be required to submit to a background check prior to start of employment. We use E-Verify.