Front Desk & Clinical Support Specialist

About us

Northwestern Michigan Dermatology, located in beautiful Traverse City, MI is a physician-owned practice that has been a trusted provider of dermatologic care for over 50 years. We specialize in the diagnosis and treatment of skin, hair, and nail disorders. Our longstanding commitment to compassion and patient well-being has made us a regional leader in the field. We take pride in offering a supportive work environment, including a four-day workweek.

Job summary

Northwestern Michigan Dermatology is seeking a dependable, detail-oriented, and patient-focused Front Desk & Clinical Support Specialist to join our team.

This cross-trained role supports both front office and clinical operations to ensure smooth patient flow and an exceptional patient experience. This position is part-time (24 hours per week).

Ideal Candidate

This position is ideal for someone who enjoys both patient interaction and hands-on clinical support. Strong candidates are reliable, organized, efficient, team-oriented, and committed to helping maintain smooth clinic operations.

If you are motivated, professional, and interested in working in a high-quality dermatology practice, we encourage you to apply.

Key Responsibilities

Front Desk Responsibilities

• Greet patients professionally and provide excellent customer service
• Verify insurance and patient demographic information
• Collect co-pays and outstanding balances
• Schedule follow-up appointments and procedures
• Answer phones and assist with general patient inquiries
• Maintain accurate documentation in EMR (ModMed experience a plus)
• Provide coverage for other front office roles as needed

Clinical Support Responsibilities

• Room patients and obtain medical histories
• Update medication and allergy lists
• Prepare exam rooms and ensure readiness for patient care
• Clean and restock rooms between patients
• Assist providers and nurses with non-licensed clinical tasks
• Photograph lesions as directed
• Support medical scribing when needed
• Assist with inventory organization and light lab/sterilization duties

Qualifications

Preferred:

• Experience in a medical office or outpatient specialty clinic
• Medical Assistant, CNA, or pre-health background (helpful but not required)
• Strong organizational and multitasking skills
• Excellent communication and patient service skills
• Comfort working in a fast-paced clinical setting

Required:

• High school diploma or equivalent
• Professional demeanor and strong work ethic
• Ability to prioritize tasks and work independently
• Commitment to confidentiality and HIPAA compliance

What We Offer

• A 4-day workweek (Monday–Thursday) for work-life balance
• A positive, team-based work culture
• Competitive hourly wage
• 24 hours per week
• Paid time off and paid holidays
• 401(k) contribution
• Profit sharing
• Attire allowance

Physical requirements and Work Environment

Duties are performed in an indoor office setting, with light to moderate noise. Occasional work requires lifting or moving of objects up to 20 pounds. Work involves typing (on keyboard and tablet devices), using the telephone, standing for extended periods of time, and walking. Common equipment used would include multi-line telephone, fax machine, computer, iPad, copier, and scanner.

Job Type: Part-time

Expected hours: 24 per week

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Application Question(s):

• Do you have experience working in a medical office or healthcare setting?

Work Location: In person