Front Desk | Content Creator - (Experienced Medical Assistant experience a plus)

Front Desk Concierge & Content Creator (Luxury Plastic Surgery & Medical Spa)

Location: Houston, TX
Position Type: Full-Time or Part-Time

About Us
We are a premier luxury Plastic Surgery and Medical Spa offering advanced aesthetic, wellness, and surgical services in a high-touch, patient-centered environment. Our brand is rooted in elevated experience, clinical excellence, and results-driven care. We are seeking a polished, motivated individual who can seamlessly blend exceptional front desk concierge service with creative content creation.

Position Overview
This hybrid role is ideal for someone who thrives in a luxury hospitality setting while also having a passion for social media, branding, and content creation. You will be the face of our practice while also helping us grow our digital presence through engaging and elevated content.

Position Overview
The Front Desk Coordinator serves as the first point of contact for patients and plays a key role in ensuring smooth daily operations. This individual will manage patient scheduling, handle inquiries, support pre- and post-operative processes, and maintain accurate records while providing outstanding customer service.

Key Responsibilities
Patient Communication & Scheduling

• Answer incoming calls promptly (within 3 rings) and respond to voicemails and emails in a timely manner
• Schedule consultations, procedures, and follow-up appointments appropriately
• Manage online appointment requests and patient inquiries
• Follow up with prospective patients and those who missed or canceled appointments
• Maintain ongoing communication with cosmetic patients to build relationships and encourage retention

Patient Check-In & Check-Out

• Greet and check in patients, ensuring all information is accurate and complete
• Review account balances and collect payments as needed
• Coordinate patient check-out, including scheduling follow-ups and collecting payments for services
• Assist with sending review requests for post-operative patients

Administrative & Clinical Support

• Create and maintain patient records in the electronic medical system
• Review patient history and previous visit notes to ensure proper appointment scheduling
• Audit schedules daily to ensure accuracy, efficiency, and proper appointment timing
• Maintain and organize documentation, including surgical proposals, photos, and consent forms, while staying HIPPA compliant
• Print and organize patient photos for surgical cases

Pre-Operative Coordination

• Collect remaining balances for cosmetic procedures
• Ensure all required documentation, photos, and consents are completed and properly filed
• Confirm post-operative appointments are schedule

Content Creation & Social Media:

• Capture high-quality photos and videos of treatments, providers, and the office
• Create and edit content for Instagram, TikTok, and other platforms
• Assist in planning and executing content calendars and campaigns
• Stay on top of social media trends and implement them in a brand-appropriate way
• Support marketing initiatives, events, and promotions

Patient Experience & Relationship Building

• Provide a welcoming, professional, and personalized high-level concierge experience for every patient
• Educate patients on services, procedures, and provider expertise
• Maintain clear communication regarding delays or schedule changes
• Build rapport with patients to create a positive, lasting impression

Operational Excellence

• Monitor and adjust schedules to optimize efficiency and accommodate surgeries
• Track and follow up on patient quotes and treatment plans
• Maintain organized records and ensure all documentation is properly scanned and filed
• Perform end-of-day audits to ensure readiness for the following day

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Ideal Candidate
You are proactive, detail-oriented, and thrive in a patient-focused environment. You enjoy building relationships, staying organized, and being a key part of a team that delivers high-quality care and an exceptional patient experience.

Qualifications

• Previous experience in a medical spa, plastic surgery office, or luxury service environment preferred
• Strong interpersonal and communication skills
• Comfortable on camera and working behind the camera
• Experience with social media platforms (Instagram, TikTok, etc.)
• Basic photo/video editing skills (iPhone editing, Canva, CapCut, etc.)
• Highly organized, detail-oriented, and able to multitask
• Passion for aesthetics, beauty, wellness, and luxury branding
• Previous front desk, medical office, or customer service experience preferred – experience in Plastic surgery is a plus

What We’re Looking For

• Someone who embodies professionalism, confidence, and warmth
• A team player who is proactive and solutions-driven
• A creative thinker who understands brand aesthetic and storytelling
• Someone who takes pride in delivering a high-end patient experience

Compensation & Perks

• Competitive hourly pay (based on experience)
• Bonus opportunities tied to performance and growth
• Employee discounts on treatments and products
• Opportunity for growth within a fast-paced, expanding practice

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience:

• Plastic surgery: 2 years (Preferred)
• Insurance verification: 2 years (Preferred)
• Front desk: 2 years (Preferred)
• Content creation: 2 years (Preferred)
• Photo editing: 2 years (Preferred)
• Video editing: 2 years (Preferred)
• Marketing analytics: 2 years (Preferred)
• Medical-surgical: 2 years (Preferred)
• Med spa: 2 years (Preferred)

Work Location: In person