Front Desk Coordinator

Overview: We're seeking a detail-oriented, highly organized and personable Front Desk Coordinator to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask. If you are passionate about delivering excellent service and have a knack for office administration, we want to hear from you!

Responsibilities:

● Welcome patients and visitors to the medical facility in a friendly and professional manner, providing assistance and direction as needed, and ensuring a positive First-Class impression.

● Schedule patient appointments, consultations, and follow-up visits using electronic scheduling systems, coordinating with healthcare providers and patients to optimize appointment availability and minimize wait times.

● Maintain accurate and up-to-date patient records, including demographic information, medical history, and appointment schedules, ensuring confidentiality and compliance with HIPAA regulations.

● Answer incoming phone calls, screen and route calls to the appropriate department or staff member, take messages, and provide information to callers regarding appointment scheduling, clinic hours, and other inquiries.

● Check in patients for appointments, distribute and collect medical forms, consent forms, and patient information packets, ensuring completion and accuracy, and assisting patients with filling out forms as needed.

● Collect payments for services rendered, and update patient information in scheduling software systems accurately and efficiently with detailed notations.

● Perform various administrative tasks, such as filing paperwork, scanning documents, support office operations and ensure smooth workflow.

Requirements:

● Empathetic and patient-focused approach to service delivery

● Ability to work independently and as part of a collaborative team

● Strong problem-solving skills and attention to detail

● Positive attitude and a commitment to continuous improvement

● Exceptional organizational and time management skills

● Maintains meticulous records, ensuring accuracy and compliance

● Skilled in data entry and accuracy checks

● Proficient in scheduling, appointment management and timely follow-up

● Strong problem solving skills in resolving patient inquiries and concerns

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 3 years (Preferred)
• Medical administrative support: 1 year (Preferred)

Ability to Commute:

• Oklahoma City, OK 73112 (Required)

Work Location: In person