Front Desk Coordinator, Helen's House, Part-time

The Front Desk Coordinator serves Guest by greeting and assisting them. Orienting them to Helen's House and explaining all requirements and guidelines of the House, along with maintaining records, accounts and taking payments. Greets Guest and visitors, in person and on the telephone. Acting as an information source for our Guest regarding local offerings and services. Answering referral inquiries for prospective new Guest . Maintains patient accounts by obtaining, recording, and updating personal and financial information. Cares for some light housekeeping task like emptying trash, wiping down touch surfaces to maintain a disinfected house on the weekends. Interacts with Guest offering direction on questions about the guidelines of Helen's House.

Responsibilities:

• Maintains confidentiality of patient information.
• Adheres to policies and procedures specific to patient rights.
• Maintains a clean and safe environment; identifies and reports hazards.
• Meets all requirements for mandatory in-services.
• Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling).
• Proficient with Microsoft Office software products, especially Word and Excel.
• Adheres to policies regarding attendance, conduct, grooming, and dress code.
• Exhibit sound organizational skills and personal initiative.
• Exhibit professional demeanor and communication skills.
• Exhibit the ability to communicate with a wide variety of individuals (patients, families, physicians, attorneys, external funding agencies, allied health workers, and co workers).
• Takes Room Payments with Accuracy in both Credit Card and Cash.
• Answers Guest and Patients Questions about Programs and Processes at Brooks University Campus, Helen’s House, and regarding other Programs like Adaptive Sports and how to Contact them.
• Responds promptly to Questions from those inside and outside of Brooks regarding Availability and Referral Processes.
• Promotes a positive image of Brooks to outside agencies and the public.
• Participates in performance improvement activities as needed.
• Exhibits excellent service to patients, visitors, physicians, and co-workers.
• Shows courtesy, compassion and respect.
Exhibits values of the organization.

Qualifications:

• High School Diploma or equivalent
• 1 year experience in a guest facing role; previous hotel, hospital, special event or hospitality experience
• May be required to lift up to 50 pounds as needed.
• Strong written and verbal communication skills; positive and respectful interpersonal skills

Hours: Part-time & PRN; two weekends a month when 5 weekends and 1 weekend a month when 4 weekends

Location: 6207 Beach Blvd, Jacksonville, FL 32216

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs