Front Desk Coordinator & Patient Care Advocate

Job Summary

About the Role:
We are a high-end wellness center dedicated to clinical excellence and life-changing patient results. We are seeking a disciplined, energetic and empathetic professional to serve as our Front Desk Coordinator. As the first point of contact, you are the "gatekeeper" of our practice and a vital link in our patients' healing journey.

Key Responsibilities:

• Scheduling: Proactively managing the calendar to ensure patient continuity. We believe "No new clients = no continuity of business," and "No follow-ups = no results." You must be comfortable assisting patients in staying committed to their protocols.
• Clinical Support: Assisting with the testing and application of clay packs and castor oil packs. This is a "hands-on" role requiring a sensitive and professional touch (Full training provided).
• Patients' Supplement Protocol: Accurately calculating, dispensing, and processing orders for patients’ 30-day supplement protocols.
• Financial Management: Confidently communicating consultation fees and processing payments. You must be skilled in basic math to calculate discounts and order totals accurately.

Requirements:

• The "Quick Learner" Trait: You must be able to rapidly absorb our targeted holistic services and supplement protocols to educate and guide patients effectively.
• Professional Discipline: A high level of punctuality and personal organization. You are comfortable discussing the value of our high-end services and collecting top-tier fees.
• Empathetic Communication: A genuine desire to see patients succeed, combined with the "kind persistence" required to keep them on track with their health goals.
• Technical Proficiency: Quick to master our computerized order entry and inventory systems.

Benefits:

• Competitive Compensation: We expect top performance and provide top pay to match.
• Retirement: 401(k) plan with a matching contribution.
• Professional Growth: Comprehensive, hands-on training in unique holistic protocols and clinical applications.

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Free parking
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Uniform allowance
• Wellness program

Work Location: In person