Front Desk Customer Experience Coordinator

Overview
We are seeking an energetic and detail-oriented Front Desk Customer Experience Coordinator to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth office management. Your positive attitude and organizational skills will help create a professional, friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while supporting daily office functions with enthusiasm and efficiency.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette.
• Handle scheduling tasks such as calendar management and appointment setting for staff and executives.
• Maintain organized filing systems, perform data entry, and ensure accurate record keeping using tools like Microsoft Office and Google Workspace.
• Assist with office management duties including supply inventory, filing, proofreading documents, and supporting administrative tasks.
• Support bookkeeping activities using QuickBooks or similar software, including basic bookkeeping and expense tracking.
• Provide customer support by responding to inquiries via phone or email, ensuring timely follow-up and resolution of issues.

Experience

• Proven experience working at a front desk or in an office environment with clerical responsibilities.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and data entry tools.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
• Prior experience managing multi-line phone systems and demonstrating professional phone etiquette.
• Bilingual abilities are highly desirable to serve diverse client populations effectively.
• Familiarity with office management software such as QuickBooks or other bookkeeping tools is a plus.
• Demonstrated ability to handle confidential information discreetly while providing exceptional customer service. This role is perfect for someone eager to bring energy into a dynamic office environment while honing their administrative skills!

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person