Front Desk Guest Service Agent

Job Summary
Small Inn needs a part time person to work nights and weekends. Must have front desk experience, computer knowledge helpful, dependable transportation and pass a background check and drug test.

This position is part-time and you must have full weekend & evening availability. The days per week and amount of hours can vary due to occupancy needs.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of room availability and reservations using hotel management software.
• Process payments and manage billing inquiries.
• Address guest complaints or issues promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Utilize phone systems to manage incoming calls and assist guests with reservations or inquiries.
• Uphold high standards of cleanliness and organization at the front desk area.

Experience

• Previous experience in customer service or hospitality management is preferred.
• Familiarity with hotel management software is an advantage.(Innroad PMS)
• Strong phone etiquette skills are essential for effective communication with guests.
• Bilingual candidates are highly encouraged to apply, as this can enhance guest interactions.
• Experience in guest services within a resort setting is a plus.
• Knowledge of night audit procedures is beneficial but not mandatory.
• Retirees or College students are encouraged to apply.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Pay: From $15.00 per hour

Work Location: In person