Front Desk Guest Services Representative

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hospitality establishment. The ideal candidate will possess excellent communication skills and a passion for providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Manage reservations, including modifications and cancellations, using hotel management software.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Handle guest inquiries and concerns with professionalism and efficiency, ensuring high levels of guest satisfaction.
• Maintain accurate records of guest information and transactions.
• Operate phone systems to manage incoming calls.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold the highest standards of cleanliness and organization at the front desk area.

Requirements

• Previous experience in customer or guest services is preferred.
• Strong phone etiquette skills with the ability to communicate clearly and effectively.
• Excellent interpersonal skills with a focus on guest relations.
• Ability to work flexible hours, including weekends and holidays as needed.
• A friendly demeanor with a commitment to providing outstanding hospitality.

Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Application Question(s):

• Are you available for weekends and holidays?

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Perrysburg, OH 43551 (Preferred)

Work Location: In person