Front Desk Insurance Coordinator

Overview
We are seeking a dedicated and detail-oriented Front Desk Insurance Coordinator to join our healthcare team. The ideal candidate will possess strong organizational skills, a comprehensive understanding of insurance processes, and experience in medical office operations. In this role, you will serve as the first point of contact for patients and insurance providers, ensuring smooth communication, accurate documentation, and efficient management of insurance claims and verifications. Your expertise will contribute significantly to maintaining high standards of patient service and operational efficiency within our medical practice.

Duties

• Greet patients upon arrival, verify insurance information, and collect necessary documentation to facilitate billing processes.
• Conduct insurance verifications to confirm coverage details, benefits, and eligibility prior to appointments.
• Manage medical records and ensure all patient information is accurately updated in compliance with HIPAA regulations.
• Assist with insurance coding procedures, including CPT (Current Procedural Terminology), ICD-9, ICD-10, and ICD coding systems for accurate claim submission.
• Collaborate with managed care organizations to resolve claim issues and follow up on outstanding payments or denials.
• Maintain thorough knowledge of medical terminology and office procedures to support efficient front desk operations.
• Support the medical office team by handling appointment scheduling, patient inquiries, and general administrative tasks related to insurance processing.
• Ensure compliance with all privacy regulations and safeguard sensitive medical information at all times.

Requirements

• Prior experience working in a medical or dental office environment with a focus on insurance coordination or billing.
• Strong knowledge of managed care plans, insurance verification procedures, and medical coding standards including CPT, ICD-9, ICD-10, and ICD coding systems.
• Familiarity with HIPAA regulations to ensure patient confidentiality and data security.
• Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced setting.
• Proficiency in medical terminology, medical records management, and office software applications.
• Experience working with insurance companies and resolving claim discrepancies or denials.
• Knowledge of dental office procedures is considered a plus but not mandatory; a background in office experience is essential for success in this role. Join our team as a Front Desk Insurance Coordinator to deliver exceptional service while supporting the operational excellence of our healthcare practice!

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 40 per week

Work Location: In person