Front Desk Insurance Coordinator

Front Desk Team Member

Clairpointe Family Dental — St. Clair Shores, MI

Full-timeIn-person, Eaglesoft practice software Dental experience preferred

About us

Clairpointe Family Dental is a well-established, community-rooted dental practice in St. Clair Shores. We've built our reputation on genuine, personalized care — and our front desk team is the first and last impression every patient has of us. We're a close-knit group that takes pride in running a smooth, welcoming office, and we're looking for someone who shares that commitment.

The role

As a front desk team member, you're the heartbeat of the patient experience — from the first phone call to checkout. You'll manage scheduling, handle billing and insurance, and keep the front office running with warmth and professionalism. The right candidate is organized and detail-oriented, but also genuinely enjoys connecting with patients and making them feel at ease.

Day-to-day responsibilities

• Greet patients in person and by phone with a friendly, professional demeanor
• Schedule, confirm, and manage appointments in Eaglesoft
• Verify dental insurance eligibility and benefits prior to appointments
• Accurately enter and maintain patient information and treatment records
• Submit and follow up on insurance claims; post payments and adjustments
• Present treatment plans and patient financial responsibility clearly and compassionately
• Collect co-pays, process payments, and maintain accurate daily reconciliation
• Coordinate with clinical team to ensure smooth patient flow
• Respond to patient questions about billing, insurance, and account balances
• Maintain a clean, organized, and welcoming front desk area

What we're looking for

• Prior experience in a dental or medical front office setting
• Working knowledge of dental insurance (PPO plans, fee schedules, EOBs, CDT codes)
• Hands-on experience with Eaglesoft practice management software strongly preferred
• Strong communication skills — warm and clear with patients, efficient with the team
• High attention to detail and accuracy, especially with financial transactions
• Ability to multitask and stay composed in a busy office environment
• Positive, team-first attitude and a genuine enjoyment of helping people

Compensation & perks

• Competitive pay based on experience
• Dental benefits for you and discounted for your immediate family
• Paid time off and holidays
• Supportive, team-oriented work environment
• Stable flexible schedule

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Paid sick time

Work Location: In person