Front Desk Lead

Position Summary

The Front Desk Lead supports the Front Desk Manager in daily guest services operations while delivering a warm, seamless, and memorable arrival and departure experience. This role serves as a working leader on the front desk—assisting with team supervision, service standards, and operational flow in a high-touch hospitality environment centered around wellness, relaxation, and natural hot springs.

Key Responsibilities

• Support the Front Desk Manager in overseeing daily front desk and guest services operations

  
  
• Serve as the on-shift lead, acting as a point of contact for front desk associates and assisting with real-time decision-making
  
  
• Lead by example through hands-on guest service, including check-ins, check-outs, reservations, and guest inquiries
  
  
• Assist with staff scheduling, task assignments, and shift coverage as needed
  
  
• Ensure consistent application of service standards, policies, and procedures
  
  
• Address guest concerns and service recovery issues promptly and professionally
  
  
• Assist with training and onboarding of new front desk team members
  
  
• Coordinate with housekeeping, maintenance, and spa departments to ensure smooth guest experiences
  
  
• Handle cash, billing, and payment processing in accordance with hotel policies
  
  

• Monitor lobby presentation and ensure a welcoming, organized front desk environment

Qualifications & Experience

• Previous front desk or guest services experience in a hotel or resort environment required

  
  
• Prior lead, supervisor, or key-holder experience preferred
  
  
• Strong communication, interpersonal, and problem-solving skills
  
  
• Ability to remain calm and professional in a fast-paced, guest-facing environment
  
  
• Experience with property management systems (PMS) preferred
  
  

• Availability to work flexible schedules, including evenings, weekends, and holidays

  
  

Skills & Competencies

• Leadership and team support

  
  
• Guest-focused service mindset
  
  
• Conflict resolution and service recovery
  
  
• Time management and multitasking
  
  

• Attention to detail and accuracy

  
  

Work Environment

• Resort-style hotel located in Colorado’s Rocky Mountains

  
  
• High guest interaction in a wellness-focused, hot spring setting
  
  

• Fast-paced, service-oriented front desk environment

  
  

Benefits & Perks

• Competitive hourly wage based on experience

  
  
• Health (50% of premium covered) & dental (Full time hourly employees eligible)
  
  
• Paid time off and holiday incentive pay
  
  

• Resort perks, including rooms and water amenities

  
  

• Opportunities for growth within a unique mountain resort setting