Front Desk Manager

Job Summary
We are seeking an energetic and highly organized Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this role, you will be the first point of contact for guests, ensuring a seamless and welcoming experience from check-in to check-out. Your leadership will drive exceptional customer service, uphold hotel standards, and manage daily front desk operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality, this is your opportunity to make a positive impact on our guests’ stay.

Duties

• Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries
• Lead and train front desk staff to deliver outstanding customer service and maintain professional phone etiquette
• Manage multi-line phone systems efficiently to handle guest requests and internal communications
• Ensure accurate billing, night audit procedures, and cash handling processes are followed daily
• Foster positive guest relations by addressing concerns promptly and professionally
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations
• Maintain a welcoming environment by ensuring the front desk area is organized, clean, and inviting
• Utilize multilingual skills to assist diverse guests and enhance their experience
• Uphold hotel management standards by adhering to policies related to guest privacy, safety, and security

Experience

• Proven experience in hotel management or hospitality management roles with a focus on front desk operations
• Strong background in guest services, customer service excellence, and hospitality industry best practices
• Bilingual or multilingual abilities are highly preferred to serve an international clientele effectively
• Experience with night audit procedures and multi-line phone systems is advantageous
• Demonstrated leadership skills with the ability to manage a team in a dynamic environment
• Knowledge of resort or hotel management software systems is beneficial
• Previous experience working in a resort or similar hospitality setting is desirable

Join us in creating memorable experiences for our guests by providing exceptional service with energy and professionalism. We value dedicated individuals who are passionate about hospitality and eager to lead our front desk team toward excellence.

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person