Front Desk Manager

Key Responsibilities:

• Oversee the daily management and operations of the front desk to ensure smooth workflow.
• Manage reservations, both phone and online, and ensure optimal seating arrangements.
• Address and resolve guest complaints and concerns with a positive attitude.
• Supervise the front desk team and ensure they provide exceptional service.
• Assist in organizing events and special requests for guests.
• Handle customer inquiries, feedback, and special requests in a timely and efficient manner.
• Maintain the restaurant’s atmosphere by ensuring the cleanliness and organization of the front area.
• Coordinate with kitchen and waitstaff to ensure seamless service.
• Perform administrative tasks such as reporting, scheduling.
• Assist senior management in developing and implementing restaurant operating standards and service procedures.
• Manage daily financial transaction, cash handing, and equipment maintenance at the front desk.
• Conduct regular staff training to enhance service skills and efficiency

Requirements:

• At least 2 years of experience in restaurant front desk management or a similar customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage a team and work under pressure in a fast-paced environment.
• Proficiency in basic office software and point-of-sale (POS) systems.
• Flexible availability, including nights, weekends, and holidays.
• A positive, friendly, and professional demeanor.
• Ability to multi-task and handle a variety of responsibilities simultaneously.

Benefits:

• Competitive salary.
• Opportunity for career advancement.
• Training and development opportunities.
• A fun, dynamic work environment.

Job Type: Full-time

Pay: $70,500.00 - $85,000.00 per year

Work Location: In person