Front Desk Medical Assistant (Miami)

Job Title:
Front Desk Medical Assistant (Bilingual English/Spanish) – Psychiatry / Behavioral Health | Miami, FL

Job Summary:
The Psychiatric Office of Dr. Worthalter, MD (OPA Behavioral Health) is seeking a Front Desk Medical Assistant with medical office experience to join our Miami, FL location.

We provide compassionate, patient-centered mental health and psychiatric services, and we are looking for a professional, energetic, and detail-oriented individual with strong front desk, customer service, and medical office administration experience.

This role is ideal for someone who is organized, proactive, and comfortable working in a fast-paced behavioral health clinic environment.

Key Responsibilities:

• Greet patients professionally and provide a welcoming front desk experience
• Check patients in/out and verify demographics and insurance information
• Schedule, confirm, and manage patient appointments
• Collect co-pays, coinsurance, and outstanding balances
• Maintain front desk flow, patient readiness, and office presentation
• Take and document vital signs (blood pressure, pulse, height, weight)
• Administer urine drug tests (UDTs) as needed
• Answer phone calls, emails, and patient messages promptly and professionally
• Perform faxing, scanning, data entry, and medical records requests
• Assist with interpretation (English/Spanish) when needed
• Support clinical and administrative team with daily office operations

This is an active front desk role that requires standing, walking, and assisting with patient flow throughout the day.

Minimum Requirements:

• Minimum 1 year of experience in a medical office, clinic, or healthcare setting
• Bilingual (English/Spanish) required
• Strong understanding of HIPAA compliance
• Experience with EHR/EMR systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with insurance verification and medical terminology preferred
• Strong attention to detail and accurate data entry skills
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced clinical environment
• Must pass background check and drug screening
• Provide 3 professional references

Key Traits:

• Friendly, professional, and patient-focused demeanor
• Strong interpersonal and communication skills
• Compassionate and able to de-escalate patient concerns
• High emotional intelligence and patience
• Reliable, punctual, and team-oriented
• Ability to take initiative and support team needs
• Strong problem-solving and organizational skills

Work Schedule:

• Monday–Friday, 9:00 AM – 6:00 PM
• No weekends

Compensation & Employment Type:

• Pay range: $19–$22 per hour (based on experience and qualifications)

Location:

• Miami, FL (In-office only; no remote work)

Important Note:
Applicants must have prior medical office, front desk, or medical assistant experience. Applications without relevant experience will not be considered.

The office of Dr. Worthalter, MD is now part of OPA Behavioral Health (est. 2005).

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• On-the-job training
• Paid time off
• Paid training

Medical Specialty:

• Psychiatry

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 1 year (Required)
• Medical Front Desk: 1 year (Preferred)

Language:

• Spanish/English (bilingual) (Preferred)

Ability to Commute:

• Miami, FL 33180 (Required)

Work Location: In person