Front Desk Medical Receptionist (Bilingual - English/Spanish required)

Job Overview
We are seeking a dynamic and detail-oriented Bilingual (English/Spanish) Front Desk Medical Receptionist to join our healthcare team! In this vital role, you will be the first point of contact for patients and visitors, ensuring a warm, professional, and efficient experience. Your energetic approach will help streamline daily operations, manage patient interactions, and support the smooth functioning of the medical office. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for providing outstanding patient service, this opportunity is perfect for you!

Duties

• Greet patients and visitors with enthusiasm and professionalism, creating a welcoming environment
• Manage patient check-in and check-out processes efficiently using electronic health record (EHR) system, eClinicalWorks.
• Verify insurance coverage and perform insurance verification to ensure accurate billing and claims processing
• Schedule appointments accurately using medical scheduling software; handle multi-line phone systems with courteous phone etiquette
• Collect patient information, review documentation for completeness, and update medical records in compliance with HIPAA regulations
• Assist with medical billing and collection processes, including CPT coding, ICD-9/ICD-10 coding, and medical collection procedures
• Support administrative tasks such as filing, data entry (including 10 key typing), and maintaining organized medical records
• Coordinate with clinical staff to facilitate care plans and ensure timely patient follow-up

Requirements

• Proven experience as a Medical Receptionist in a similar medical office support role; clinic or dental office experience is highly preferred
• Strong knowledge of EMR/EHR systems
• Familiarity with medical terminology, ICD-9/ICD-10 coding, CPT coding, and Medicare guidelines for accurate documentation review and billing
• Excellent computer skills including proficiency in Microsoft Office applications and health information management software
• Exceptional customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA standards
• Bilingual abilities are a plus to effectively communicate with diverse patient populations
• Strong organizational skills with attention to detail in filing, documentation review, and office management tasks
• Ability to handle high-volume phone calls using multi-line phone systems while maintaining professionalism and courtesy
• Knowledge of dental terminology and dental office procedures is advantageous for dental clinic settings

Join our team where your proactive attitude and dedication will make a meaningful difference in patient care! We are committed to fostering an inclusive environment that values your skills and supports your professional growth. All positions are paid roles dedicated to delivering exceptional healthcare experiences.

Pay: $18.50 - $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person